Charina Dancel

Accomplished Operations Manager with more than 14 years of experience in operations management, human resources, retail operations, telecommunications, marketing, project coordination, and customer service. Extensive expertise in managing payroll, budgeting, recruitment, employee development, business operations, vendor management, and project execution. Recognized for leading high-performing teams, improving operational efficiency, implementing business processes, and driving organizational growth.

Experienced in handling end-to-end operations while maintaining compliance, maximizing productivity, and delivering excellent customer satisfaction.

Operations Manager - Lightyear Solar System Inc.

(2025-01)

• Direct and oversee daily business operations for office and field teams.
• Manage company payroll, employee attendance, and compensation processing.
• Prepare operational budgets and monitor project expenses to ensure cost efficiency.
• Lead recruitment, interviewing, hiring, onboarding, and employee development.
• Supervise HR administration, performance evaluations, and employee relations.
• Manage installation schedules, project timelines, manpower allocation, and logistics.
• Coordinate with suppliers, contractors, clients, and government agencies.
• Prepare billing, project documentation, operational reports, and management presentations.
• Monitor procurement, warehouse inventory, and purchasing activities.
• Develop company policies, SOPs, KPI systems, and workflow improvements.
• Support executive management in strategic planning and business expansion.
• Ensure customer satisfaction through efficient project execution and service quality.
• Improved payroll and HR processes through standardized documentation.
• Strengthened budgeting and cost monitoring across operational projects.
• Implemented structured recruitment and employee evaluation programs.
• Increased operational efficiency by improving coordination between office and field teams.

Store Manager - Xtreme Appliances

(2024-01 - 2025-01)

• Managed daily retail store operations and administrative functions.
• Developed and executed marketing strategies aligned with business objectives.
• Supervised inventory, cash management, permits, schedules, and employee attendance.
• Conducted employee coaching, performance evaluations, and team development.
• Handled corporate meetings and large-volume client transactions.
• Ensured brand consistency and operational compliance across store activities.

Technical Support Representative - Alorica

(2023-01 - 2023-12)

Samsung Account

• Provided remote troubleshooting for Samsung mobile devices, laptops, and tablets.
• Processed repair requests, customer tickets, trade-ins, and payment transactions.
• Delivered excellent customer service while resolving technical concerns efficiently.

Marketing Manager / HR Specialist - Kobkiat Commodity Inc.

(2022-01 - 2022-12)

• Managed recruitment, hiring, onboarding, and employee contracts.
• Processed payroll and government statutory contributions.
• Registered company permits and ensured regulatory compliance.
• Managed budgets, cash audits, inventory, and expense monitoring.
• Negotiated supplier contracts and maintained vendor relationships.
• Conducted employee evaluations, exit interviews, final pay processing, and clearance documentation.

Project Coordinator - Commsec Inc.

(2021-01 - 2022-12)

Huawei FTK Project (SMART Telecom)

• Coordinated nationwide telecom site upgrades.
• Managed project documentation and status reporting.
• Negotiated permits with LGUs, HOAs, property owners, and government agencies.
• Coordinated engineering teams and project implementation schedules.
• Monitored project progress and resolved operational issues.

Project Coordinator - Globe Telecom

(2018-01 - 2021-12)

Site Change Management & Technical Group

• Coordinated telecom expansion projects.
• Prepared reports, proposals, permits, and project documentation.
• Managed project timelines and monitored field operations.
• Conducted employee coaching and operational performance monitoring.

Bachelor's Degree - City University of Pasay (Pamantasan ng Lungsod ng Pasay)