Charles Ryan Auron

Dedicated and service-oriented professional with a proven track record in team supervision, customer service, and event operations, currently serving as a Team Leader at the Mall of Asia Arena. Actively seeking new opportunities where he can apply his leadership experience, interpersonal skills, and passion for delivering exceptional service. Brings strong coordination abilities, cultural awareness, and a commitment to excellence in fast-paced, dynamic environments.

Team Leader / Usher at Mall of Asia Arena / Topserve Manpower Solutions Inc. (2016-01 – Present)

Currently serving as a Team Leader at the Mall of Asia Arena, I oversee usher operations during concerts, sporting events, and large-scale gatherings. I coordinate team deployment, enforce service protocols, and ensure guests receive exceptional assistance. My responsibilities involve resolving on-site issues, communicating with venue management, and maintaining operational discipline throughout each event.

• Leadership & Coordination: Manage a team of ushers during events, assign roles, and ensure team members are prepared and performing effectively.
• Customer Service: Provide courteous, professional support to guests, VIPs, and stakeholders, addressing concerns promptly.
• Event Operations: Ensure smooth flow of crowd control, entry protocols, and emergency response readiness.
• Communication: Act as a liaison between event organizers, arena management, and frontliners to ensure real-time updates and efficient execution.

Event Staff (On-Call) at Worldbex Services International (2024-01 – Present)

As an on-call Event Staff at Worldbex Services International, I support the execution of various events, including trade shows, exhibits, and expos. My role is dynamic and adjusts based on production needs, often involving customer-facing tasks, client coordination, and operational support. I work closely with event coordinators to ensure smooth on-site flow and exceptional guest experience.

• Customer Service: Assist event attendees, exhibitors, and guests with inquiries, registrations, and general support.
• Client Handling: Represent the company professionally in front of partners, sponsors, and clients, providing assistance and ensuring satisfaction.
• Event Adaptability: Flexible in handling different positions or responsibilities depending on event requirements.
• Team Collaboration: Coordinate with production and operations teams to fulfill pre-event, on-site, and post-event tasks efficiently.

Information Representative at Philippines Airport Diagnostic Laboratory (2021-01 – 2022-12)

In my role as an Information Representative, I acted as the first point of contact for clients, managing inquiries regarding diagnostic services. I ensured smooth appointment scheduling, accurate record-keeping, and efficient coordination with internal departments.

• Client Interaction: Provided accurate service details and addressed questions related to health and travel requirements.
• Administrative Support: Maintained detailed logs and assisted in organizing schedules and documents.
• Attention to Detail: Verified client data and ensured up-to-date system records.
• Process Efficiency: Supported internal teams by facilitating clear communication between clients and service providers.

Bachelor of Science in Tourism Management – ACCESS Computer College

High School Diploma – Bunyasan National High School