Charlyn Dico

Experienced in assisting customers, supporting technicians, managing documentation, and utilizing Microsoft Excel for reporting and tracking. Recognized for strong problem-solving skills, attention to detail, and the ability to provide effective solutions in fast-paced environments.

ACCOUNT PROTECTION SPECIALIST at Concentrix (2025-05 – 2026-06)

• Provided support to customers experiencing account access, security, and fraud-related concerns.
• Verified account information and assisted customers with account recovery processes
• Investigated reported issues and documented findings accurately in company systems.
• Escalated technical and security-related cases to specialized teams when necessary

CUSTOMER SERVICE REPRESENTATIVE / SME at Tech Mahindra (2022-07 – 2025-05)

• Assisted customers with account and service-related concerns through phone and email support
• Identified, investigated, and resolved customer issues by following established procedures
• Documented customer interactions, resolutions, and follow-up actions in internal systems
• Maintained high levels of customer satisfaction through professional and timely support
• Served as a Subject Matter Expert (SME), providing guidance and support to team members regarding processes, policies, and customer concerns.
• Prepared and submitted daily, weekly, and monthly operational reports using Microsoft Excel, Google Docs and Google Sheets.

SALES ASSOCIATE at F-one Cellshop (2021-02 – 2022-01)

• Assisted walk-in customers and technicians in identifying and purchasing compatible mobile phone and laptop replacement parts
• Provided recommendations and product information for LCD screens, laptop keyboards, iPhone power buttons, charging ports, repair supplies, and mobile accessories
• Managed and organized store inventory and stock levels to ensure availability of frequently requested items.
• Processed sales transactions, handled cash and electronic payments, and maintained accurate cashiering records.

BS INFORMATION TECHNOLOGY in Information Technology – University of Southern Philippines Foundation (2026)

BS INFORMATION TECHNOLOGY in Information Technology – Asian College of Technology (2025)