Karla Marie Castro

Brand Protection and IP Enforcement leader with 5+ years' experience across e-commerce and social platforms. Skilled in DMCA and trademark takedowns, Trust & Safety operations, and data-driven enforcement, with a track record of 85-95% takedown success and reduced repeat infringement.

Brand Protection & IP Enforcement Lead - Zero To One Group – AMZ Allstars - Chía, Colombia (Remote)

(2026-01)

• Led global Brand Protection and Trust & Safety operations across major e-commerce and social platforms, including Amazon, eBay, Alibaba, Walmart, Shopify, Meta, TikTok, and YouTube.
• Managed thousands of monthly DMCA, trademark, and anti-counterfeiting takedown actions across marketplaces, social media, websites, and hosting providers across the US, Europe, Mexico, LATAM, and Asia.
• Owned end-to-end enforcement case management, including investigations, evidence collection, reporting, escalations, and platform compliance coordination.
• Reduced repeat infringement and improved takedown turnaround time by analyzing abuse patterns and streamlining enforcement workflows across websites, CMS platforms, and hosting environments.
• Collaborated with clients, internal stakeholders, and platform partners to protect brand integrity and ensure compliance across digital commerce ecosystems.

Brand Protection & IP Enforcement – Trust & Safety - LizardBear Tasking, TaskUs Inc. - Pampanga, Philippines (Remote)

(2021-09 - 2026-01)

• Reviewed and processed DMCA takedown requests, assessing infringement reports and listings for authenticity while enforcing copyright and trademark policies.
• Conducted extensive anti-counterfeiting work with major global luxury brands to identify and remove counterfeit products, using Zendesk for documentation and case handling.
• Collaborated with cross-functional teams to resolve legal compliance issues and improved review practices to enhance accuracy, turnaround time, and enforcement quality.

SEO Consultant (Part-Time Freelance) - Mangold2 Ltd.

(2024-08 - 2025-10)

• Ran keyword research, competitor analysis, and technical SEO audits using Ahrefs, SEMrush, and Screaming Frog, managing SEO campaigns for AU-based accounts to improve rankings and organic visibility.

Account Manager (Part-Time Freelance) - VA-COM

(2023-01 - 2024-06)

• Generated leads and managed client projects across US and UK healthcare and senior-care accounts.

Customer Service Representative - RMS Collect Phil Inc. (iQor) - Hybrid

(2020-08 - 2021-09)

• Coordinated work orders and dispatched technicians while managing inbound/outbound calls, applying retention strategies and handling billing and troubleshooting to ensure smooth service delivery.

Bachelor of Secondary Education - Social Science - Pangasinan State University, Bayambang, Pangasinan

Bachelor of Arts - Political Science - Saint Louis University, Baguio City