Cherry May Olmoguez

Highly organized Operations Professional with 9 years of remote virtual assistant experience combined with hands-on local supervisory experience in retail inventory and logistics management. Proven track record as a Supervisor for The Butchers Club, managing stock replenishment, vendor coordination, and supply logistics alongside high-volume data tracking using Excel and Google Sheets. Equipped with a high-speed dual-monitor workstation, excellent English communication skills, and a formal foundation in logistics management to effectively coordinate fast-paced trucking schedules.

Store Operational Supervisor - The Butcher's Club (Primefresh Corp)

(2025-02 - 2025-10)

• Oversaw daily operations, staff, and inventory management within the department.
• Ensured product quality and safety while maintaining strict regulatory compliance.
• Monitored tools and equipment to ensure site functionality and safety.
• Monitoring for daily sales and customer satisfaction
• Monthly reporting to Stakeholders for overall operations and monthly sales target.

Sales Admin Staff - Primefresh Corp - Ozamiz/Davao Branch

(2024-03 - 2025-02)

• Handled invoicing, processed expenses, and managed budget tracking and financial reporting.
• Maintained accurate database records and assisted in auditing return stocks and inventory.
• Basic auditing, inventory of the stocks

REVA (Real Estate Virtual Assistant) - Phyllis Song OfirRealtor

(2022-08 - 2023-01)

• Transaction & Document Management: Facilitated the end-to-end documentation process for key accounts (Ofirrealtor, Brenda, and Giselle), ensuring all listing and contract folders remained compliant and organized.
• Listing Operations: Managed property listings and vacancy checklists on Apartments.com, ensuring accurate data entry, high-quality photo uploads, and status updates for rental inventories.
• Client & Lead Engagement: Acted as the primary point of contact for inbound inquiries; managed professional email correspondence and conducted follow-ups to convert leads and maintain client relationships.
• Inbound Call Handling: Managed high-volume inbound calls, providing property information, screening prospects, and scheduling viewings or consultations for the agents.
• Social Media Management: Executed digital marketing strategies by creating and scheduling content across platforms to increase property visibility and brand engagement.
• Executive Support: Provided dedicated personal assistance, including calendar management and administrative task prioritization, to streamline the daily operations of the real estate team.

Part-time Assistant - Brenda | Giselle Globalgroup - US Based

(2022-11 - 2023-03)

Virtual Administrative Assistant - Loveluve.com / Ice-Captain

(2018-08 - 2019-07)

• Shopify Management: Managed product listings, including titles, SEO descriptions, pricing, and variants.
• Inventory & Sourcing: Conducted product research and supplier sourcing for e-commerce and dropshipping operations.
• Customer Support: Handled email management and social media inquiries (comments and messages).

Customer Sales Support Representative - Coolglow LLC - Dallas, TX

(2016-07 - 2017-11)

• Managed the order fulfillment process, including entry, tracking, and ensuring on-time delivery.
• Resolved customer complaints and issues in a timely manner to maintain high satisfaction.

Customer Service & Email Support Officer - Jakaranda International Pty Ltd - AU

(2016-07 - 2016-10)

• High-Volume Email Management: Delivered rapid and accurate responses to customer concerns, consistently meeting or exceeding specified turnaround times for an online store.
• Complex Issue Resolution: Analyzed and resolved diverse customer issues by collaborating with internal teams or escalating to management when necessary.
• Quality & Consistency: Adhered to strict brand guidelines and templates to maintain a professional, empathetic, and consistent tone across all communications.
• Analytics & Reporting: Documented customer interactions and generated trend reports to help management identify common pain points and improve support workflows.
• Continuous Process Improvement: Proactively suggested optimizations for response templates and workflows to enhance overall customer satisfaction and efficiency

Customer Service Representative - SupportSave Solutions, Inc.

(2015-02 - 2016-01)

• End-to-End Order Management: Expertly processed orders, quotes, refunds, and replacements while tracking real-time delivery status.
• Multichannel Support: Provided professional assistance via phone and email, guiding customers through the online ordering process and resolving complex product issues.
• Issue Resolution & Escalation: Handled customer complaints with appropriate solutions and identified trends to escalate priority issues for department-wide resolution.
• Data Integrity: Maintained detailed customer records and documented every interaction within the service database to ensure account accuracy.
• Performance Excellence: Consistently met or exceeded individual and team KPIs, focusing on customer satisfaction metrics and rapid response times.
• Cross-Functional Collaboration: Partnered with sales and technical teams to ensure a seamless, high-quality experience for every customer.

VA & Customer Service Rep - FriendsOfIrony LLC - California, US

(2014-10 - 2016-06)

• Updated inventory, performed web research, and conducted product/supplier sourcing.
• Produced basic graphic designs for product promotions, flyers, and social media ads.

BSBA - Financial Management - Misamis University

Bachelor of Science - Civil Engineering - Misamis University

Bachelor of Science - Nursing - Misamis University