Jonalyn Olaes

Detail-oriented Administrative Professional and Business Owner with experience in administrative support, operations management, documentation handling, client communication, and program coordination. Managed daily business operations serving up to 50 customers monthly, including scheduling, invoicing, order tracking, and customer support. Experienced in supporting program administration under the Unbound Foundation Service Scholarship Program by maintaining beneficiary records, reviewing sponsor correspondence, coordinating events, and ensuring compliance with documentation requirements.

Recognized for strong organizational skills, attention to detail, leadership experience, and the ability to manage multiple priorities independently in both remote and on-site environments. Proficient in Google Workspace, Microsoft Office Suite, Canva, and digital collaboration tools.

Business Owner | Administrative & Operations Lead at The Halcyon Crafts and Prints (2024-01 – Present)

• Managed end-to-end business operations, including client communication, scheduling, invoicing, payment tracking, and order fulfilment for up to 50 customers monthly
• Maintained organized databases of customers, sales, invoices, and order tracking using Google Sheets and Excel
• Handled customer inquiries and built strong client relationships, resulting in repeat orders and consistent engagement
• Coordinated production schedules and managed multiple orders simultaneously, ensuring timely delivery
• Managed business social media accounts (Facebook, Instagram, TikTok), growing audience and engagement through consistent content creation
• Executed seasonal marketing campaigns that generated over 20 sales during peak periods

Program Support Assistant (Service Scholar) at Unbound Foundation (2020-01 – 2024-12)

• Completed 180+ service hours per semester supporting administrative and program operations
• Managed compliance records for 50+ sponsored members, ensuring accurate and timely submission of required documents
• Reviewed and edited 50+ sponsor letters per cycle for accuracy and completeness
• Maintained beneficiary records and correspondence using the organization's digital platform for international sponsors
• Assisted in planning and coordinating community events, leadership programs, and training workshops
• Served as scholar leader providing mentorship and administrative support across program areas

Club Secretary at Humanista Club / Mabayuan Senior High School (2019-01 – 2020-12)

• Prepared official correspondence, meeting documents, and organizational records
• Coordinated communication between officers, advisers, and stakeholders
• Assisted in planning school programs, meetings, and club activities
• Supported documentation and administrative functions for organizational initiatives

Bachelor of Secondary Education in Social Studies – Gordon College (2024-01)