Cheryl Mae Mandaguit
Dedicated call center professional with 3 years of experience in providing excellent customer service, resolving issues, and ensuring customer satisfaction.
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About
Dedicated call center professional with 3 years of experience in providing excellent customer service, resolving issues, and ensuring customer satisfaction. Adept at handling high call volumes, utilizing CRM software, and working collaboratively within a team. Looking to leverage my skills and experience in a dynamic and customer-centric environment.
Experience
Customer Service Representative (Finance Account) - IQOR
(2026-01)
Address general inquiries, process account payments, and help cardholders understand their statements. Their ability to waive fees or escalate calls is often heavily restricted by internal performance guidelines.
Customer Service Representative (Telco Account) - AFNI
(2025-06 - 2025-09)
- Handles repetitive customer tasks such as checking data usage, paying bills, and resolving basic troubleshooting 24/7.
- Manage plan changes, billing disputes, and account updates.
Customer Service Representative (Travel Account) - IGT SOLUTION PH
(2023-02 - 2024-03)
Handled global travel logistics and time-sensitive itinerary changes. Focused on resolving complex booking conflicts to deliver a seamless, stress-free experience for international travelers.
Education
High School Diploma - HS GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL (2016 - 2019)
High School Diploma - SH GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL (2019 - 2021)
EARIST EULOGIO AMANG RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY (2022 - 2023)
