Jasmin Jalos

Customer service and call center professional with experience in banking, training, helpdesk support, retail sales, and administration. Skilled in customer relations, team support, complaint resolution, product training. Committed to delivering excellent service and contributing to organizational success.

Call Center Agent at TaskUs NonVoice Uber Account (2017-08 – 2018-11)

• Handled inbound customer inquiries and support requests.
• Provided product and service information.
• Resolved customer concerns while maintaining high service standards.

Call Center Agent at Results Inbound Customer Service Call Center (2016-01 – 2015-07)

• Handled inbound customer inquiries and support requests.
• Provided product and service information.
• Resolved customer concerns while maintaining high service standards.

Helpdesk Call Center In-Charge at Citibank NA-ROWYAH (2015-01 – 2015-07)

• Identified and escalated priority issues.
• Monitored customer complaints and analyzed agent performance.
• Handled and resolved escalated concerns.

Product and Process Trainer at Citibank NA-ROWYAH (2014-12 – 2015-01)

• Conducted training for new employees and clients.
• Prepared correspondence, arranged meetings, and coordinated conference calls.
• Promoted effective call handling and business etiquette.

Inbound Call Center Agent at Citibank NA-ROWYAH (2012-01 – 2014-12)

• Handled inbound customer inquiries and support requests.
• Provided product and service information.
• Resolved customer concerns while maintaining high service standards.

After-Sales Customer Service at Emax Electronics (Landmark Group) (2010-12 – 2011-12)

• Assisted customers with defective products and service concerns.

Sales Representative at Emax Electronics (Landmark Group) (2009-11 – 2010-12)

• Provided product information and recommendations.
• Performed cross-selling and supported sales targets.

Product In-Charge, Electrical Department at Digital Company (SM Marikina) (2008-09 – 2009-11)

Sales Associate at Meiji Company (2008-03 – 2008-09)

Receptionist / Admin Assistant at Meiji Company (2007-09 – 2008-03)

Merchandiser at Riverbanks Hypermarket (2006-01 – 2007-12)

Diploma in Caregiving (2005-01 – 2007-12)