Christian Makengo

Leverage my bilingual communication skills and strong sense of responsibility to enhance the customer experience within your company. I am Bilingual (French, Mother tongue and English, Advanced level) with proven experience in call center and customer service positions. I hold a degree and am highly motivated, hardworking, and eager to learn while embracing new challenges.

Account receivable, French Bilingual Analyst - Alldigi tech - Philippines

(2024-01 - 2026-05)

• Managed vendor accounts and maintained professional communication through phone calls and emails.
• Followed up on outstanding invoices and payment issues.
• Investigated and resolved account discrepancies and debit balance issues.
• Collaborated with internal teams to ensure timely resolution of customer concerns.

Customer Service Representative - Airtel - Democratic Republic of the Congo

(2020-11 - 2023-09)

• Handled inbound and outbound calls to promote new sales offers and remind customers to settle their monthly bills.

Receptionist - Saint Luke hospital - Democratic Republic of the Congo

(2016-12 - 2018-05)

part-time job

• Delivered medical advice to patients, maintained and prepared medical files, supported doctors and nursing staff, and coordinated patient appointment scheduling via inbound/outbound calls and emails.

Sales assistant - Infotech - Democratic Republic of the Congo

(2011-01 - 2012-07)

part-time job

• Sold computer equipment and assisted customers with basic troubleshooting.

Master's degree - Medical studies - Kongo University (2012-09 - 2020-09)

State Diploma - Chemistry and Biology - Scientific and technology Institute of Ngiri ngiri (2004-09 - 2012-07)