Customer Support and Technical Support Specialist
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Customer Support and Technical Support specialist with over 8 years of international BPO experience across e-commerce, technical support, lead generation, and appointment-setting roles for US, UK, and Canadian companies. Experienced resolving e-commerce order issues, refunds, and voucher processing; providing omni-channel technical troubleshooting for a major electronics brand; generating and qualifying B2B and consumer leads via outbound and auto-dialer campaigns; and setting appointments for home-service and insurance clients. Skilled in CRM documentation, high-volume call and chat handling, objection handling, and converting customer conversations into positive outcomes.
Comfortable managing multiple requests at once, resourceful in independent research, and adaptable to new tools, industries, and remote work environments. Seeking a long-term role where reliability, accuracy, and clear communication are valued.
Customer Support & Technical Support Representative - Sitel / Foundever - Philippines (Remote)
(2018-10 - 2026-06)
Project Representative - Pacificall Outsourcing Services - Philippines (Remote)
(2016-03 - 2018-06)
Rotated across three sequential campaigns based on business need:
Lead Generation & Customer Service Representative - Global One Solutions / ACTS - Philippines (Remote)
(2014-01 - 2016-12)
Bachelor of Science - Hotel and Restaurant Management - University of Baguio
Coursework - Computer Science - University of Baguio (1999-01 - 2000-12)
