Genesis Mesa

IT Technical Support with 7+ years of experience installing, configuring, and maintaining POS systems, hardware, and IT infrastructure. Skilled in Windows, Linux and MacOS troubleshooting, network support, and incident resolution. Proven ability to reduce system downtime by 20% through proactive monitoring and preventive maintenance. Strong background in client training, technical documentation, and cross-functional collaboration.

Senior IT Technical Support at ZANK POS Enterprises (2019-01 – Present)

• Installed, configured, and maintained POS hardware and software systems for multiple business clients.
• Diagnosed and resolved hardware, software, and network-related issues, ensuring high system availability.
• Reduced system downtime by 20% through proactive monitoring, preventive maintenance, and root cause analysis.
• Delivered over 100 product demonstrations and technical walkthroughs to clients, improving adoption rates and supporting sales conversion.
• Created and maintained technical documentation, system configuration records, licenses, and user guides to improve support efficiency.
• Trained 10+ employees and client staff on POS operations, troubleshooting procedures, and system usage best practices.
• Collaborated with sales and marketing teams to support digital campaigns and product promotions.
• Designed marketing materials and technical visuals to enhance product presentation and brand visibility.

Commissioning Engineer at PLDT MSAN Fibrization Project (2018-01 – 2018-06)

• Installed and commissioned MSAN equipment supporting telecommunications infrastructure expansion.
• Performed system configuration, testing, and troubleshooting to maintain network reliability.
• Assisted in field diagnostics and deployment coordination to minimize service disruptions.

Bachelor of Science in Information Technology in Information Technology – Bulacan State University – Bustos Campus (2017)