Christopher Viado

Results-driven Financial Operations and Customer Support Specialist with 4 years of dedicated experience specializing in US-based B2B lending, merchant cash advances, and financial account management. Proven track record managing complex elements of the loan servicing lifecycle, including account modifications, collections, and rigorous verification of legal and financial documents in a zero-error environment. Highly skilled in optimizing operational workflows, training peer teams, and utilizing advanced CRM and productivity tool to deliver 100% accuracy.

Lending Operations & Customer Support Specialist at Bitty Advance (2021-03 – 2025-05)

U.S. Based Business Funding

• Loan Lifecycle & Servicing Management: Managed post-funding loan servicing activities, including processing complex payment adjustments, deferments, and account modifications for small-to-medium business owners while ensuring 100% compliance with internal lending protocols.
• Underwriting Preparation & Risk Mitigation: Evaluated and verified the authenticity of legal and financial documentation submitted by applicants to systematically mitigate operational risk and enforce strict adherence to company regulatory standards.
• Accounts Receivable Control: Oversaw proactive customer collections and accounts receivable tracking to ensure timely repayments, minimize account delinquencies, and maintain up-to-date account status balances.
• SOP & Workflow Optimization: Formulated and suggested critical workflow and process enhancements that directly increased operational efficiency and improved overall customer satisfaction metrics.
• Training & Operational Documentation: Headed peer onboarding pipelines by leading nesting and shadowing training sessions, successfully converting operational guidelines into actionable training support for new hires.
• Multi-Channel Communications: Managed high-volume, time-sensitive borrower correspondence across multi-channel environments including CRM systems, ticketing platforms (HappyFox, Centrex), email, phone, and live chat.

Lending Campaign Operations Specialist at eHuman Resource Services (2021 – 2025)

• Lead Qualification & Intake Prep: Served as the primary operational point-of-contact for commercial lending campaigns, vetting and qualifying financial prospects to streamline the pipeline before endorsing leads to senior representatives.
• Metrics & Service Performance: Balanced high-stakes, time-sensitive sales targets with rigorous voice and interaction standards to consistently exceed performance metrics.

Freelance Operations & Social Media Manager at CyberFlex Facebook Page (2025-11 – 2026-05)

• Account & Collections Management: Oversee the end-to-end client engagement pipeline, managing incoming promotional contracts, pricing structures, payment collections, and financial reconciliation accounts.

Bachelor of Science in Customs Administration – Gordon College (2022)

Senior High School – Mondriaan Aura College (2018)