Thomas Albert Babas

High-performing professional with experience delivering high impact across customer service, appointment setting, technical support, and medical assistance. Confident in ability to thrive in a fast-paced setting and leverage skills

Medical VA at AMM Healthcare North Carolina (2023-04 – 2024-05)

• Schedule appointments and manage calendars: Coordinate patient appointments, consultations, and follow-ups for healthcare providers, ensuring efficient scheduling and optimal use of time.
• Maintain electronic health records (EHR): Update and organize patient records, including medical histories, diagnoses, treatments, and medications, ensuring accuracy and confidentiality in compliance with healthcare regulations.
• Coordinate telemedicine appointments: Facilitate virtual consultations between healthcare providers and patients, ensuring smooth communication and technical support for virtual visits.
• Payment/invoice collections

Senior Project Manager at JPS Solution (2022-06 – 2023-04)

• Develop detailed project plans, schedules, and timelines to ensure all cleaning projects are completed on time and within budget
• Implement and monitor quality control measures to ensure high standards of cleanliness and service are maintained
• Oversee and manage the cleaning staff, including hiring, training, and performance evaluations.

Security Analyst at THA SECURITY (2021-03 – 2022-06)

• Maintains software, such as firewalls and data encryption programs, to protect sensitive information
• Conducts assessment to identify weaknesses in computer and network systems.
• Overseeing, analyzing, and resolving issues with VPN systems

Service Desk at ATOS - International Carrier (2020-01 – 2021-03)

• Managing B2B accounts directory
• Onboarding and off-boarding employees
• Managing business employees' email accounts via active directory and oracle

Technical Support / SME / Quality Assurance at TELSTRA - NBN Specialist USA (2017-03 – 2019-12)

• Resolves client's broadband issues
• Assisting medical priority clients (Disabled Term Ill)
• Troubleshoots Fiber Modems
• in charge of providing training to newly recruited employees
• Assists with SUP calls to resolve issues and customer complaints
• Managing incidents tickets via CRM

Social Media Manager at Roarganics PH (2019-12 – 2020-01)

• Developing and implementing social media strategies across all platforms
• generating and curating content, scheduling articles, interacting with followers, assessing performance data, and monitoring

Technical Specialist at Palawan Capitol (2003-02 – 2005-12)

• Overseeing operations in a particular field, typically within the Information Technology (IT) industry.
• Computer Assembly & Disassembly
• Managing software installation to the local network
• In-charge of desktop computers, client computers, network gear, and peripherals, including installing. and configuring as well as testing hardware to ensure appropriate operation.

Associate in Computer Technology – San Sebastian Recolletos