Ciara Becina

Experienced IT and Technical Support professional with 8+ years of experience in technical support, customer service, administration, data management, and team leadership. Skilled in troubleshooting, ticket management, client communication, and handling multiple tasks efficiently. Seeking a part-time opportunity where I can apply my technical and administrative skills while providing reliable and high-quality support to the team.

ADMINISTRATIVE - JCC ASIA BACK OFFICE INC. - AU/NZ CLIENTS

(2026-02)

Data management. General administrative support for company clients. Pre-populate forms by inserting specific information for adviser's client. Obtain correct and accurate details of client's existing account information. Exchange correspondence directly as required.

TECH TEAM MANAGER - ALORICA - US CLIENTS

(2020-01 - 2025-12)

Provided end-to-end IT support by diagnosing technical issues and managing multiple chat sessions while maintaining a 96% customer satisfaction score. Mentored junior technicians, led production teams, and developed performance improvement plans. Ensured process compliance, handled after-hours technical issues, and collaborated with U.S. clients to achieve team goals.

NETWORK HELPDESK SUPPORT - TPG TELECOM - AU CLIENTS

(2019-01 - 2020-12)

Provided technical support to Australian customers by troubleshooting and resolving internet, Wi-Fi, home phone, and speed-related issues. Diagnosed and escalated complex problems when needed.

SERVICE DESK - TELETECH - US BASED AGENTS

(2018-01 - 2019-12)

Provided technical support to U.S. agents by troubleshooting issues, resolving technical problems, monitoring system outages, managing tickets, and testing new platforms.

TECHNICAL SUPPORT - TELEPERFORMANCE - US CLIENTS

(2017-01 - 2018-12)

Handled high-volume calls and provided technical support for TV, streaming, and network connectivity issues.

BS - Information Technology - AMA COMPUTER COLLEGE (2014-01 - 2017-12)