Clarice Placensia
Subject Matter Expert | Airbnb Operations, Customer Support & Property Management Specialist
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Experience
Customer Support at Healthcare Medicare (2021-10 – 2024-03)
Managed high-volume calls, resolving customer issues while maintaining empathy and professionalism, and documenting interactions in the company's system.
- Managed high-volume calls, resolving customer issues while maintaining empathy and professionalism, and documenting interactions in the company's system.
- Provided assistance to healthcare clients by addressing inquiries related to insurance benefits, claims, prior authorization, and eligibility, ensuring timely and accurate resolutions.
Customer Subject Matter Expert (SME) at AirBnB (2024-05 – 2026-02)
Delivered high-quality support to Airbnb guests and hosts, handling inquiries about bookings, cancellations, and account issues with a focus on customer satisfaction.
- Delivered high-quality support to Airbnb guests and hosts, handling inquiries about bookings, cancellations, and account issues with a focus on customer satisfaction.
- Handled daily customer concerns by phone and email.
- Provided customer support and handled transactions.
Education
Accountancy, Business and Management – University of Cebu-Banilad Campus (2016-06 – 2018-06)
Bachelor of Science in Psychology – University of San Jose Recoletos (2018-06 – 2020-06)
