Johanson Exequiel

With 5+ years of experience supporting business operations, property management, and customer success, I specialize in administrative coordination, client communication, CRM management, and workflow optimization. I excel at organizing priorities, managing complex processes, and supporting fast-paced teams while maintaining exceptional service standards. My experience spans customer support, travel logistics, lead qualification, and operational workflow management, enabling me to adapt quickly and deliver reliable results.

Proficient in executive support, calendar management, and process improvement, I bring strong organizational skills, adaptability, and a commitment to operational excellence.

Guest Relations Specialist/Property Management at Seacoast2Summit (2025-01 – 2026-03)

US-Based Property Management Company

• Managed a portfolio of 100+ residential properties and 30+ boutique accommodations, overseeing daily operations, guest communications, and property performance to ensure seamless service delivery.
• Managed high-volume guest communications across phone, email, and messaging platforms, resolving 80–100 inquiries daily while maintaining Airbnb Superhost service standards and a 4.8-star guest experience.
• Coordinated 200+ lease agreements, tenant move-ins, and move-outs each month, ensuring accurate documentation, policy compliance, and a smooth onboarding experience for guests and tenants.
• Optimized property listings across Airbnb, Vrbo, Booking.com, Expedia, Zillow, Furnished Finder, and other rental platforms, improving property visibility and supporting high occupancy rates.
• Processed guest charges, refunds, booking modifications, and lease-related transactions with accuracy while maintaining financial records and ensuring compliance with company procedures.
• Collaborated with property owners, maintenance vendors, and internal stakeholders to resolve operational issues, minimize guest disruptions, and ensure seamless property operations.

Property Management Specialist at Airbnb, Inc. (2020-11 – 2025-11)

• Handled 80-90 guest and host inquiries daily across chat, email, and phone, consistently delivering timely and professional resolutions in a fast-paced environment.
• Maintained a 4.9-star guest experience standard by resolving complex reservation, account, and property-related issues with empathy and attention to detail.
• Managed charges, refunds, reservation adjustments, and payment disputes, ensuring accurate financial processing and a 100% compliance with company policies.
• Supported Managed hosts and Superhosts, assisting with reservations, cancellations, policy compliance, and operational concerns.
• Documented and escalated technical bugs, property issues, and customer complaints to cross-functional teams, contributing to faster issue resolution and improved service quality.
• Maintained accurate CRM documentation, ensuring seamless case handoffs and consistent communication across support teams.

Sales Consultant at Global Travel Network (2019-01 – 2020-01)

• Generated qualified sales opportunities through high-volume outbound prospecting, consistently booking 5–10 appointments weekly while maintaining a 15% lead-to-appointment conversion rate
• Achieved a 15% lead-to-appointment conversion rate by building rapport, overcoming objections, and effectively communicating the value of travel services.
• Ranked among the Top 10 Sales Consultants in the Philippine team by consistently exceeding appointment-setting goals and maintaining a high standard of sales performance.
• Managed the sales pipeline from initial outreach to appointment confirmation, maintaining accurate CRM records and ensuring timely follow-ups to maximize conversion opportunities.

Bachelor of Arts in International Studies – University of San Jose - Recolletos (2019 – 2020)