Cliff Dionisio

Results-focused Virtual Assistant and Customer Operations Specialist with 5+ years of experience supporting international customers, retention, appointment coordination, CRM management, and high-volume service operations. Strong automotive-related experience through vehicle recall appointment coordination across multiple dealerships, including VIN validation, eligibility checks, service scheduling, and customer follow-up. Skilled in sales conversations, objection handling, customer retention, lead follow-up, data entry, and remote administrative support.

Ready to support automotive dealerships, vehicle sales teams, rental vehicle operations, BDC/appointment setting, and customer service teams.

Customer Service Representative – Retention / Sales Support - IBEX Global – Walmart Account

(2025-10 - 2026-09)

Handle high-volume customer interactions while identifying opportunities to retain customers and reduce cancellations.

• Use active listening, needs discovery, objection handling, and solution-based communication to influence customer decisions.
• Recommend appropriate solutions based on customer needs, account guidelines, and retention objectives.
• Maintain accurate customer records and document interactions, resolutions, and follow-up actions in CRM systems.
• De-escalate difficult conversations and build customer confidence through clear, professional communication.
• Consistently manage productivity, quality, customer satisfaction, and service-level expectations in a fast-paced environment.

Customer Service Representative – Automotive Appointment Coordination Specialist - Teleperformance – Vehicle Recall Program

(2025-01 - 2025-07)

• Coordinated vehicle recall appointments between customers and multiple dealership service departments.
• Verified customer and vehicle information, including VIN validation, eligibility, and service requirements.
• Scheduled service appointments, confirmed details, and supported timely customer follow-up.
• Explained recall and service instructions clearly while addressing customer questions and concerns.
• Maintained accurate CRM records and scheduling information to support dealership and customer operations.
• Developed strong automotive customer service, dealership coordination, scheduling, and follow-up skills.

Customer Service Representative – Client Support & Data Management - Concentrix

(2024-07 - 2025-01)

• Provided customer support through phone, chat, and email in a high-volume environment.
• Maintained accurate customer records and updated account information using internal systems.
• Resolved service and documentation concerns while meeting operational and service-level targets.
• Supported remote team operations through accurate data handling, documentation, and customer communication.

Customer Service Representative – International Accounts / Mobility Support - TELUS International – Uber Ride Sharing & Uber Eats

(2019-10 - 2024-01)

• Supported riders, drivers, and delivery customers with trip, delivery, account, payment, and service-related concerns.
• Handled high-volume phone and digital interactions while maintaining professionalism, accuracy, and customer focus.
• Investigated customer concerns, identified appropriate solutions, and followed account and service guidelines.
• Maintained accurate customer information and documented interactions, resolutions, and follow-up actions in internal systems.
• Managed escalations using active listening, empathy, negotiation, problem-solving, and de-escalation skills.

Associate - Computer Technology - Pamantasan ng Lungsod ng Muntinlupa (2015 - 2017)