Clovette Cabading

Organized and tech-savvy professional with over 10 years of experience in customer service, technical support, and project coordination. Skilled in managing emails, calendars, reports, and documentation using Microsoft Office and collaboration tools. Adept at multitasking, following up on tasks, and ensuring smooth operations across teams. Reliable, proactive, and responsive, with strong communication skills and experience supporting U.S.-based clients during night shifts.

IT Genesys Specialist (Project Contract Base) - HC Consumer Finance Philippines Inc.

(2025-04 - 2026-02)

• Led the integration of Security Bank Cash Loan services into Home Credit's contact center, coordinating schedules and tasks across multiple teams.
• Used Outlook, Excel, PowerPoint, and Teams daily to manage documentation, reports, and collaboration.
• Scheduled and tracked meetings using Google Calendar and Calendly to ensure smooth project execution.
• Followed up on tasks and maintained clear communication with stakeholders.

Technical Customer Support Engineer (Project Contract Base) - Toku Singapore

(2024-06 - 2025-04)

• Managed customer accounts and documentation using Microsoft Office tools.
• Coordinated schedules and follow-ups to ensure smooth onboarding and service reliability.
• Communicated technical solutions clearly to clients, ensuring satisfaction and trust.

Senior Technical Support Engineer - Genesys Cloud Services Cayman LTD – Philippine Branch

(2021-09 - 2024-05)

• Provided advanced support across voice, chat, and email channels.
• Collaborated with engineering and operations teams using Teams and Outlook.
• Created documentation and reports in Word and Excel to support service workflows.

Technical Support Analyst (Tier 1 & 2) - Five9 Philippines Inc.

(2015-11 - 2021-09)

• Delivered frontline customer support and managed documentation of cases.
• Configured campaigns and schedules, ensuring smooth operations.
• Mentored junior analysts, emphasizing organization and service excellence.

Bachelor of Science in Commerce - Computer Science & Information Systems - Centro Escolar University