Coleen Lozada
A natural people-person with hands-on experience in both face-to-face and live-call customer service
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About
A natural people-person with hands-on experience in both face-to-face and live-call customer service. Enjoys engaging with customers, building genuine connections, and creating positive experiences through friendly and attentive service.
Experience
Call center agent / Customer Representative - Alorica, MJ Plaza - Makati City, Philippines
(2026-06 - 2026-10)
- Handled live interactions with international customers, providing personalized assistance with efficiency.
- Learned specialized company AI tools designed to improve customer support accuracy, efficiency, and overall service quality.
Assistant Barista Pop-up event - MODO Lifestyle - BGC Taguig City, Philippines
(2025-09 - 2025-10)
- Assisted in and quickly adapted to fast-paced bar operations during a pop-up event hosted by MODO Lifestyle, a company specializing in premium specialty coffee, tea, and Japanese rice meals.
Service crew Cashier - Jollibee Foods Corps. - Taguig City, NCR
(2024-08 - 2024-11)
- Gained strong customer service, teamwork, and communication skills.
- Efficient in managing high-volume tasks in a high-pressure environment.
Education
Senior High School - ICT (Information and Communication Technology) - St. Chamuel College (2021 - 2023)
Barista NC2 - TESDA Women's Center (2024 - 2025)
