Cristina Mace Tolin

Talent Acquisition Leader with over 10 years of progressive recruitment experience in the BPO/Offshore Outsourcing, and manufacturing industries. Experienced in leading end-to-end talent acquisition operations across high-volume and specialized hiring. Over three years of leadership experience driving hiring performance, stakeholder engagement, workforce planning, and continuous process improvement.

Recognized for building strong client partnerships, coaching recruiters, and consistently delivering recruitment targets in fast-paced, metrics-driven environments.

Talent Acquisition Team Lead at EMAPTA Philippines Inc. (2022-11 – Present)

Promoted from Talent Consulting Specialist II based on strong recruitment performance and leadership potential.

• Lead a team of 4–7 Talent Acquisition Specialists supporting multiple BPO accounts, consistently delivering hiring targets while maintaining SLA compliance.
• Develop recruitment strategies to achieve hiring targets across volume and specialized roles.
• Partner with Operations, Hiring Managers, and Clients to forecast hiring demand and workforce requirements.
• Conduct coaching sessions, performance reviews, and development planning for recruiters.
• Analyze recruitment metrics including hiring progress, aging, productivity, and SLA performance.
• Manage recruiter workload and resource allocation to maximize delivery.
• Drive recruitment process improvements to enhance hiring efficiency and candidate experience.
• Collaborate with HR, onboarding, and client stakeholders to ensure smooth onboarding.
• Promoted to Team Lead after demonstrating consistent recruitment performance.
• Successfully led recruitment delivery for multiple BPO campaigns.
• Managed recruiter performance through coaching and performance management.
• Strengthened stakeholder relationships through regular calibration sessions and hiring reviews.

Talent Consulting Specialist II at EMAPTA Philippines Inc. (2021-10 – 2022-11)

Received awards for exceptional performance. Managed end-to-end recruitment for volume hiring across customer service and technical support programs.

• Conducted sourcing through JobStreet, LinkedIn, Indeed, Facebook, and referrals.
• Facilitated candidate screening and interviews.
• Coordinated client interviews and hiring activities.
• Managed candidate offers, medical clearances, onboarding, and ATS updates.
• Maintained recruitment reports and hiring trackers.

Recruitment Marketing & Sourcing Supervisor Track Trainee at Sitel Philippines Corporation (2018-06 – 2021-10)

Prepared for leadership by supporting sourcing operations, reporting, workforce planning, recruiter coaching, and recruitment initiatives. Managed employee referral programs, recruitment marketing initiatives, community hiring events, agency partnerships, and sourcing campaigns to support high-volume hiring. (8 months as Recruitment Marketing & Sourcing Supervisor Track Trainee, remaining time as Recruitment Specialist)

• Managed Employee Referral and Non-Employee Referral Programs.
• Developed sourcing initiatives to increase applicant flow.
• Built partnerships with universities, agencies, and community organizations.
• Coordinated recruitment events and hiring caravans.
• Produced recruitment analytics and sourcing reports.

Administrative Assistant at EMAPTA Philippines Inc. (2017-08 – 2017-11)

Supported Australian recruitment operations by maintaining candidate records, updating JobAdder, coordinating interviews, and assisting with recruitment administration. (Project-based)

Staffing Assistant- Human Resources at Acestar Solutions & Trading Inc. (2014-09 – 2017-07)

Supported recruitment and HR operations for TI (Philippines), managing apprenticeship and OJT programs.

• Managed end-to-end recruitment for apprenticeship and OJT programs.
• Coordinated campus recruitment and university partnerships.
• Conducted applicant screening, examinations, and onboarding.
• Administered trainee deployment, payroll coordination, and compliance reporting.
• Prepared HR reports and maintained trainee databases.

Bachelor of Science in Business Administration in Human Resource Development Management – University of Baguio (2010-06 – 2014-07)