Cryslyn joy Lopez

Sales Representative

Talent

TanauanMember since October 22, 2026

OpticalProduct Knowledge – Deep understanding of lens designs (Single Vision, PrPrescription Interpretation – Ability to read and understand basic optical prescFrame Fitting & Styling – Expert at recommending the correct bridge fit, temple HMO & Insurance Processing – Experienced in verifying and processing optical benPOS & Inventory Management – Proficient in electronic sales systems, cashhandlin

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About

Highly motivated CustomerRelation Officer with a proven track record of career progression from Sales Staff within the optical industry. Combines strong knowledge of ophthalmic lenses and frame styling with exceptional patient care and conflict resolution skills. Recognized for increasing customer loyalty and ensuring smooth clinic operations by effectively bridging communication between optometrists, lab technicians, and patients.

A hardworking and customer-focused professional with experience in customer care and customer relations at Executive Optical. Skilled in assisting customers, product, communication,and providing excellent service. Eager to contribute these skills as a Sales Associate and help achieve sales goals while maintaining customer satisfaction.

Experience

Customer Care Staff - EO-Executive Optical

(2021 - 2022)

PromotedtoCustomer Relation Officer within 9months, (July 2022) due to exceptional patient care, strong product expertise, and consistent achievement of store sales targets.
Assisted patients with frame styling and lens selection tailored to their unique facial structures, lifestyles, and prescribed doctor's parameters.
Educated customers on premium lens features including anti-radiation, photochromic (transitions), and blue-light filtering coatings to drive upselling.
Maintained inventory accuracy of premium frames, lenses, and contact lenses.

Customer Relations Officer - EO- Executive Optical

(2023 - 2026)

Managedpost-appointmentcustomerretention by conducting follow-ups to ensure patients smoothly adjusted to their new progressive, bifocal, or contact lenses.
Resolved complex patient complaints regarding prescription adaptations, frame discomfort, and product warranties, achieving high satisfaction ratings.
Streamlined clinic-to-laboratory workflow, coordinating directly with Optometrists and lens laboratories to guarantee accurate and on-time delivery of customized eyewear.
HandledHMO,insuranceclaims, andbillinginquiries,ensuringtransparentand hassle-free transactions for patients.