Crystal Joy Dapar

Fresh graduate with a Bachelor of Science in Hospitality Management. Experienced in customer service. Skilled in handling customer inquiries, resolving issues, and ensuring high-quality guest experiences. Seeking to leverage strong communication, technical, and problem-solving skills.

Technical/Customer Service Representative at Teleperformance (2021-01 – 2023-01)

• Handled inbound and outbound customer calls, assisting with inquiries and concerns.
• Delivered excellent customer service while meeting performance targets.
• Gained skills in troubleshooting, multitasking, and effective communication.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative at Ubiquity (2023-06 – 2024-12)

• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong relationships with customers by providing personalized assistance and support.

Kitchen Staff at Sweet Treats Cakes and Pastries

Internship (OJT) 600 hrs

• Experienced in preparing and baking a variety of cakes, bread and pastries
• Managed the baking and decoration of cakes for special occasions
• Utilized advanced techniques to decorate cakes and other baked goods with various icings and toppings.
• Monitored baking time and temperature to ensure products met quality standards

Bachelor of Science in Hospitality Management – Liceo De Cagayan University (2018 – 2024)