Gayle Perez

Consistently provide excellent customer service and possess encyclopedic knowledge of hotel, restaurant and medical equipment. Looking to leverage my knowledge of the industry.

Service Crew at New York Supreme (2015-07 – 2016)

Take orders correctly and give helpful menu ideas where necessary. Prepare light dishes and drinks like sandwiches and salads, and coffee. Use a POS system to receive cash, credit cards, and other payments. Ensure cleanliness and hygiene in the dining places, counters, and equipment.

Waitress at LAYALINA MOROCCAN DUBAI (2017-02 – 2019)

• Complete and accurately processed charges, produced bills and collected payments
• Gained a broad base knowledge in all aspects of restaurant operations both front and back of the house
• Recorded and monitored transactions in POS system to ensure delivery of prompt service
• Consistently monitored compliance with health and safety protocols

Customer Service Associate at Aster DM Healthcare (2019-04 – 2019-10)

• Answering telephonic customer queries (Insurance, Blood Test and availability of doctor's schedule)
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle service inquiries
• Provide pricing and delivery information

Waitress at Grain Speciality Coffee (2020-01 – 2021)

Extensive background in specialty coffee Flexibility to respond to a range of different work situation. Committed to deliver high level of customer service

Housekeeping Attendant at Otel Pampanga (2023-08 – Present)

• Scheduled all reservations over the phone and organizational skills to track all table availability
• Scheduled routine professional carpet and upholstery cleaning services to ensure member satisfaction and comfort
• Developed cleaning checklist for all cleaning staff
• Welcome customers made them feel comfortable while taking care of their needs
• Organize, sort and assign mail distribution for all employees

Graduated College Degree – Holy Angel University (2013)

National Certificate II in Caregiving in Caregiving – ILEAD Medic School (2022)

National Certificate II in Housekeeping in Housekeeping – Angel Emmanuel Institute (2023)