Cyiel Jered Rodriguez

I am a Sales representative, with more than 8 months of experience in the creative industry. Skilled in active listening, explaining complex information simply, and maintaining a calm, positive demeanor even in challenging conversations.

Virtual Assistance/Appointment Setter at National Income Life Insurance

• Contact clients through cold calling
• Schedule appointments with qualified prospects
• Update the CRM for follow-up purposes
• Check Calendly for rescheduling, cancellation, and confirmed appointments
• Send text messages as reminders to clients
• Update the client on upcoming, cancelled, and rescheduled meetings

Customer Representative/Sales Representative at Concentrix Philippines, Alabang Site

• Assisted customers with complex troubleshooting
• Clarified billing statements and charges
• Addressed a wide range of inquiries with professionalism and accuracy
• Drove sales by building customer rapport
• Made effective and persuasive offers
• Skillfully handled objections
• Consistently ranked among the top-performing agents on team

On the Job Training at Paranaque City Hall

• Accurately encoding and organizing information into Excel spreadsheets
• Performing data modification and formatting tasks in Excel
• Performing data modification and formatting tasks in Microsoft Word
• Carefully proofreading content to ensure quality and consistency

Senior High School – AMA College Paranaque (2020 – 2023)

Junior High School – National Paranaque High School (2016 – 2020)