Mark Andrew Ramos

Results-driven Sales Representative with 6+ years of experience in U.S. customer sales, inbound and outbound phone sales, remote technical support, consultative selling, customer retention, appointment setting, and CRM pipeline management. Experienced in handling high-volume customer interactions, identifying customer needs, resolving technical issues, overcoming objections, following up with prospects, and closing sales. Comfortable working in target-driven remote environments.

Sales Representative - Reimage Software

(2017-06 - 2022-11)

• Handled inbound and outbound software sales and remote technical support for U.S.-based customers.
• Managed approximately 100 customer interactions per day while maintaining productivity and customer service standards.
• Identified customer needs, recommended appropriate software solutions, handled objections, followed up, and closed sales.
• Resolved Windows operating system issues, malware infections, software installation problems, and PC performance concerns using remote desktop tools.
• Used consultative selling techniques to recommend software subscriptions and technical support services.
• Consistently met monthly sales targets and maintained customer records and follow-up activities using Salesforce, HubSpot, and Kayako.
• Provided technical assistance to elderly customers with patience and clear communication.

Business Operations & Sales - Lovelly Cup Food & Beverages Philippines

(2023-08 - 2026-08)

• Coordinated inventory, supplier relationships, staffing, quality control, customer service, and daily operations.
• Managed online food orders through GrabFood and foodpanda and supported business development and marketing across two branches.

English Teacher - 51Talk

(2015-07 - 2016-07)

• Delivered one-on-one online English lessons to international students, primarily from Asia.
• Built rapport with students and maintained strong engagement through clear communication and active listening.
• Adapted communication and teaching methods to different learning styles and language levels.
• Handled scheduling, rescheduling, and customer/parent communication professionally.

Customer Service Representative - Aegis People Support

(2013-03 - 2015-03)

• Handled customer inquiries and service concerns while providing accurate information and effective solutions.
• Assisted customers through professional communication, issue resolution, and problem-solving.
• Maintained accurate customer information and documented interactions while meeting service quality standards.
• Built strong customer-service skills in communication, patience, de-escalation, and resolution.

Undergraduate - Information Systems - De La Salle University / St. Paul College of Makati (2010-08 - 2012-08)

High School - St. Paul College of Makati (2006-06 - 2010-05)