Cyril John Casiño

My expertise lies in System Administration. I leverage my skills to ensure the stability and security of an organization's IT environment. This includes managing software installations, user accounts, and network security protocols.

IT Desktop Support | WNS Global Services (May 2021 - December 2022)

• Provided technical support to a diverse range of internal and Work from home users across various departments, resolving their hardware, software, and network connectivity issues.
• Managed user accounts and access permissions, ensuring adherence to security protocols. 
• Developed and maintained comprehensive IT documentation and knowledge base, facilitating efficient troubleshooting and user self-service.
• Maintained an accurate inventory of all IT equipment (laptops, CPUs, monitors, peripherals), ensuring proper asset tracking. 

• Installed, configured, and maintained computer hardware and software for 1000 number users across various departments.
• Managed user accounts and access permissions, ensuring compliance with security protocols.
• Performed regular system backups and implemented disaster recovery procedures to guarantee data protection.
• Monitored network performance and effectively troubleshooted network issues to maintain optimal network functionality.
• Provided technical support to end-users, resolving issues related to hardware, software, and network connectivity.
• Manage security policies in Sophos Firewall and create a secure network environment.
• Safeguarded the network by controlling applications, preventing intrusions, enforcing access rules, and filtering web content
• Managed all aspects of the Vicidial dialer, including campaign design, user account creation, and DID number acquisition.

Bachelor of Science in Information Technology (March 2018) - Saint Joseph College of Sindangan Inc.