IT Support Specialist
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IT professional with 8 years of experience in hardware, software, and network troubleshooting, including 5 years in the BPO industry supporting diverse user environments. Proficient in using ServiceNow for ticketing and incident management, as well as G Suite, Microsoft Office 365, and various remote support applications. Known for delivering efficient technical support, resolving complex issues, and maintaining system reliability in fast-paced, high-volume settings.
