Danak Shamel J.

Motivated and hardworking professional who thrives on learning and growth. Known for handling multiple tasks efficiently, solving problems creatively, and stepping up as a leader when needed. Recognized for academic excellence and strong communication skills. Eager to contribute to a team where I can continue learning, apply my strengths, and help drive success in a fast-paced, supportive environment.

BPO Agent Associate - ResultsCx

(2024-11 - 2025-10)

Sales Operation

• Assisted Customers with inquiries, product concerns, and service-related issues in a professional and timely manner.
• Maintained high levels of customer satisfaction through clear communication and effective problem resolution.
• Adhered to company protocols and handled sensitive customer data with confidentiality and care.

Senior High School - Humanities And Social Sciences - Cainta Senior High School (2022 - 2024)

Alternative Learning System - San Isidro Elementary School (2021 - 2022)

Elementary - San Juan Unit-1 Elementary School (2011 - 2017)