Ritchie Diga (Itch)

Learning & Development Leader bringing over 20 years of progressive experience in corporate education, moving from technical eLearning development to enterprise-wide capability building across Southeast Asia. Actively leveraging this strong foundation to transition into dedicated Learning and Organizational Development roles. I/O Psychology Graduate Student applying evidence-based assessments, organizational diagnostics, and change management strategies to align people strategies with business outcomes.

Certified

Specialist (Change Management, Instructional Design, and Learning & Development Manager) committed to collaborative, ethically grounded, and sustainable workforce development. Google-Certified AI Professional leveraging artificial intelligence to accelerate training needs analysis, optimize organizational diagnostics, and design future-proof, data-driven learning ecosystems.

Consultant, Instructional Designer at Verizon Philippines (2024-08 – 2025-12)

• Partnered with business leaders to conduct training needs analyses, designing targeted learning solutions that directly supported critical business priorities and performance KPIs.
• Managed the end-to-end lifecycle of critical learning programs, applying risk mitigation strategies to ensure on-time delivery within strict governance and resource constraints.
• Developed QA standards and post-training evaluations to move beyond basic completion metrics and measure sustained behavioral change.

Regional Instructional Designer (Contract via Collabera & Manpower Group) at Lazada Regional Hub (2021-08 – 2024-07)

• Standardized learning materials and delivery frameworks across 6 Southeast Asian ventures (SG, TH, PH, ID, MY, VN), adapting content to resolve cultural scalability issues while supporting regional business goals.
• Partnered with regional leadership to implement merchant learning programs that supported broader organizational growth and market penetration strategies.
• Provided expert advisory on curriculum relevance and engagement; modernized delivery methods using data-driven industry trends to optimize learner adoption across diverse demographics.
• Developed asynchronous learning modules in partnership with the Regional Hub Head, reducing organizational dependency on live training and increasing operational autonomy.

Principal Learning Consultant at Capital One Philippines (2015-05 – 2018-06)

• Conducted diagnostic assessments to identify the root causes of performance gaps, recommending interventions that paired targeted training with workflow and process improvements.
• Advised on digital learning initiatives to break down information silos, designing collaborative knowledge-management platforms to foster peer-to-peer learning.
• Acted as the technical advisor to leadership regarding emerging instructional design trends; guided the adoption of modern multimedia tools to modernize curriculum delivery and maximize learner engagement.

Senior eLearning Consultant at Bolton International (LaunchPeople) (2013-07 – 2015-04)

• Managed an offshore production team, successfully upskilling technical video editors into comprehensive eLearning developers to elevate the team's capabilities and service offerings.
• Directed the end-to-end development of video tutorials and multimedia assets, configuring authoring tools and ensuring offshore teams met strict quality and timeline metrics.
• Transitioned from purely technical execution to a strategic advisory role, partnering with headquarters and content writers to align tutorial development with broader business objectives.

Web & eLearning Consultant at Asian Development Bank (2009-11 – 2014-03)

• Managed digital content publishing, maintained web portals, and developed eLearning assets to support organizational knowledge sharing.

eLearning Expert / Project Coordinator at Ericsson Telecommunication (2009-07 – 2009-11)

• Administered the Learning Content Management System (LCMS), ensured SCORM compliance, and led the Global Test Team for L&D module deployments.

eLearning Consultant / Team Lead at Headstrong Philippines (2003-04 – 2009-06)

• Developed HTML and Flash-based online courses, served as the lead multimedia developer, and administered corporate SharePoint portals.

Front-End Web Developer at Arcon Franchise System Inc. (2002-06 – 2003-02)

• Managed and designed company website
• Developed CSS, HTML pages, text and graphic content

Master of Arts in Industrial-Organizational Psychology – De La Salle University-Dasmariñas (2023)

Diploma in Computer Studies (major in Multimedia and Internet) – Informatics Computer Institute (2000 – 2001)

Bachelor of Arts in Communication – De La Salle University-Dasmariñas (1999 – 1999)