Dane Charl Tanilon
Dynamic and adaptable professional with a background in tourism management, customer service, and administrative support
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About
Dynamic and adaptable professional with a background in tourism management, customer service, and administrative support. Skilled in social media management, event coordination, and quality assurance. Eager to leverage diverse experience to contribute to team success and drive customer satisfaction in a growth-oriented environment.
Experience
Freelance Virtual Assistant, Social Media Manager & Team Leader - Remote, US-Based Client - Remote
(2025-05 - 2026-07)
- Managed online platforms, handled daily messages, and maintained active engagement to boost visibility and sales.
- Created and scheduled content, updated profiles, and responded to inquiries in a timely, professional manner to foster customer connections.
- Tracked performance insights, reported growth metrics, and recommended improvements for consistent brand voice.
- Supported administrative tasks including file organization, spreadsheet updates, email management, and workflow optimization.
- Led a team by providing guidance, monitoring daily productivity, assisting with onboarding and training, ensuring quality standards were met, and supporting team members in achieving performance goals.
Customer Service Representative (CSR) - Parañaque Integrated Terminal Exchange (PITX) - Parañaque
(2024-08 - 2025-04)
- Assisted passengers with inquiries on routes, schedules, fares, and services via walk-ins, social media, and calls.
- Handled complaints, lost and found items, and special requests with proper documentation and resolution.
- Coordinated with departments to resolve operational issues and ensure smooth passenger flow.
- Supported security protocols, reported incidents, and assisted during emergencies.
- Delivered public announcements on schedules, delays, and advisories.
- Maintained daily and monthly reports on inquiries, complaints, and foot traffic for analysis.
Collection Specialist - S.P. Madrid Law Firm & Associates - Parañaque City
(2023-10 - 2024-04)
- Managed overdue accounts through calls, emails, and field visits to recover payments.
- Negotiated payment plans in compliance with legal and company policies.
- Maintained accurate records of collection activities and payment histories.
- Collaborated with legal and customer service teams to resolve disputes.
- Prepared reports on account statuses and collection progress.
Office Staff / Encoder (Working Student | Part Time) - HRD Singapore PTE., LTD - General Trias, Cavite
(2022-07 - 2022-10)
- Designed and developed customizable house components for export, aligning with Japanese market needs and building codes.
- Encoded accurate window counts per floor based on Japanese floor plans from hard and soft copies.
- Verified garage area measurements and recalculated discrepancies.
- Ensured data accuracy to support precise construction processes.
Office Staff (Working Student | Part Time) - ATBC TAX Consultancy and Notary Public - Tanza, Cavite
(2021-07 - 2022-04)
- Prepared and typed legal forms for clients.
- Assisted attorneys with documentation and case preparation.
- Provided guidance to clients on legal documents and processes.
- Processed business registrations and closures with the BIR.
- Managed social media accounts to promote services and engage clients.
- Created marketing materials and advertisements to attract potential clients.
Quality Assurance Officer (Working Student | Part Time) - HTI PTE. LTD - General Trias, Cavite
(2020-07 - 2020-09)
- Inspected tile quality for Japanese house construction, segregating defective items.
- Supplied production workers with required tile quantities.
- Identified tile color variants accurately to prevent export issues.
- Managed inventory and requested supplies from relevant departments.
Baker - S&R Membership Shopping - Nuvali, Laguna
(2018-05 - 2019-04)
- Prepared, baked, and decorated goods while adhering to quality standards.
- Supervised and trained junior bakers for consistency and efficiency.
- Monitored inventory, requested restocks, and displayed fresh products daily.
- Removed near-expired items to ensure customer safety.
- Promoted new products through free samples.
- Maintained cleanliness and compliance with food safety regulations.
CSR & Ground Crew - Parañaque Integrated Terminal Exchange (PITX) - Parañaque
(2023-03 - 2023-05)
- Assisted passengers with inquiries and boarding processes.
- Addressed concerns and coordinated with departments for support.
Tourism Officer - Siyudad Turismo - Trece Martires City, Cavite
(2023-05 - 2023-08)
- Promoted tourist destinations via social media campaigns.
- Coordinated events, including planning and execution.
- Assisted citizens with inquiries on facilities and tourism services.
Food & Beverage Attendant - Tanza Oasis Hotel & Resort - Tanza
(2020-07 - 2020-09)
- Coordinated food and beverage services for events.
- Designed backdrops, table settings, and decorations.
- Assisted guests with requests and ensured timely service.
- Maintained venue cleanliness and organization.
- Collaborated with kitchen staff for efficient operations.
Education
Bachelor of Science - Tourism Management - Cavite State University – Tanza Campus (2019 - 2023)
Senior High - Bread & Pastry Production and Food & Beverages Services - Tanza National Trade School (2017 - 2018)
Junior High - Food Technology Vocational - Tanza National Trade School (2016 - 2017)
