Freelance Virtual Assistant, Social Media Manager & Team Leader - Remote, US-Based Client - Remote
(2025-05 - 2026-07)
- Managed online platforms, handled daily messages, and maintained active engagement to boost visibility and sales.
- Created and scheduled content, updated profiles, and responded to inquiries in a timely, professional manner to foster customer connections.
- Tracked performance insights, reported growth metrics, and recommended improvements for consistent brand voice.
- Supported administrative tasks including file organization, spreadsheet updates, email management, and workflow optimization.
- Led a team by providing guidance, monitoring daily productivity, assisting with onboarding and training, ensuring quality standards were met, and supporting team members in achieving performance goals.
Customer Service Representative (CSR) - Parañaque Integrated Terminal Exchange (PITX) - Parañaque
(2024-08 - 2025-04)
- Assisted passengers with inquiries on routes, schedules, fares, and services via walk-ins, social media, and calls.
- Handled complaints, lost and found items, and special requests with proper documentation and resolution.
- Coordinated with departments to resolve operational issues and ensure smooth passenger flow.
- Supported security protocols, reported incidents, and assisted during emergencies.
- Delivered public announcements on schedules, delays, and advisories.
- Maintained daily and monthly reports on inquiries, complaints, and foot traffic for analysis.
Collection Specialist - S.P. Madrid Law Firm & Associates - Parañaque City
(2023-10 - 2024-04)
- Managed overdue accounts through calls, emails, and field visits to recover payments.
- Negotiated payment plans in compliance with legal and company policies.
- Maintained accurate records of collection activities and payment histories.
- Collaborated with legal and customer service teams to resolve disputes.
- Prepared reports on account statuses and collection progress.
Office Staff / Encoder (Working Student | Part Time) - HRD Singapore PTE., LTD - General Trias, Cavite
(2022-07 - 2022-10)
- Designed and developed customizable house components for export, aligning with Japanese market needs and building codes.
- Encoded accurate window counts per floor based on Japanese floor plans from hard and soft copies.
- Verified garage area measurements and recalculated discrepancies.
- Ensured data accuracy to support precise construction processes.
Office Staff (Working Student | Part Time) - ATBC TAX Consultancy and Notary Public - Tanza, Cavite
(2021-07 - 2022-04)
- Prepared and typed legal forms for clients.
- Assisted attorneys with documentation and case preparation.
- Provided guidance to clients on legal documents and processes.
- Processed business registrations and closures with the BIR.
- Managed social media accounts to promote services and engage clients.
- Created marketing materials and advertisements to attract potential clients.
Quality Assurance Officer (Working Student | Part Time) - HTI PTE. LTD - General Trias, Cavite
(2020-07 - 2020-09)
- Inspected tile quality for Japanese house construction, segregating defective items.
- Supplied production workers with required tile quantities.
- Identified tile color variants accurately to prevent export issues.
- Managed inventory and requested supplies from relevant departments.
Baker - S&R Membership Shopping - Nuvali, Laguna
(2018-05 - 2019-04)
- Prepared, baked, and decorated goods while adhering to quality standards.
- Supervised and trained junior bakers for consistency and efficiency.
- Monitored inventory, requested restocks, and displayed fresh products daily.
- Removed near-expired items to ensure customer safety.
- Promoted new products through free samples.
- Maintained cleanliness and compliance with food safety regulations.
CSR & Ground Crew - Parañaque Integrated Terminal Exchange (PITX) - Parañaque
(2023-03 - 2023-05)
- Assisted passengers with inquiries and boarding processes.
- Addressed concerns and coordinated with departments for support.
Tourism Officer - Siyudad Turismo - Trece Martires City, Cavite
(2023-05 - 2023-08)
- Promoted tourist destinations via social media campaigns.
- Coordinated events, including planning and execution.
- Assisted citizens with inquiries on facilities and tourism services.
Food & Beverage Attendant - Tanza Oasis Hotel & Resort - Tanza
(2020-07 - 2020-09)
- Coordinated food and beverage services for events.
- Designed backdrops, table settings, and decorations.
- Assisted guests with requests and ensured timely service.
- Maintained venue cleanliness and organization.
- Collaborated with kitchen staff for efficient operations.
