Paulito Quintong

BPO professional with 20+ years of combined experience across learning design, training operations, workforce management, and multimedia development. Since transitioning into Instructional Design, has led the end-to-end delivery of digital and blended learning solutions aligned with business needs. Skilled in translating complex requirements into engaging, performance-focused learning experiences, while partnering with stakeholders to drive scalable, outcome-driven solutions.

Brings a strong foundation in operations and performance management, enabling practical, learner-centric designs that support capability building and business impact.

Instructional Designer / Learning Designer - Foundever - Mandaluyong City, Philippines

(2025-01)

• Design and deliver enterprise learning solutions aligned with business goals using ADDIE and agile methodologies
• Develop scalable e-learning, ILT, and blended learning programs leveraging Storyline, Rise, Captivate, and Camtasia
• Create multimedia learning assets (video, animation, simulations) to enhance learner engagement and retention
• Partner with SMEs and stakeholders to identify performance gaps and define learning interventions
• Ensure alignment with accessibility standards and quality frameworks across all deliverables
• Support end-to-end learning lifecycle including analysis, design, development, deployment, and evaluation

Learning Specialist – Learning Solutions Team - Foundever - Muntinlupa City, Philippines

(2021-10 - 2024-12)

• Designed and facilitated leadership and capability-building programs using active learning strategies
• Conducted Training Needs Analysis (TNA) and learner analysis to inform solution design
• Developed interactive learning content, activities, and assessments for multiple business units
• Delivered Train-the-Trainer (T3) sessions and supported learning deployment across programs
• Collaborated with stakeholders to improve training effectiveness and learner engagement
• Maintained learning documentation and contributed to continuous improvement initiatives

Real Time Analyst – Workforce Management - Sykes Asia Inc.

(2018-11 - 2020-09)

• Managed workforce operations including intraday scheduling, forecasting, and service level optimization
• Analyzed performance data and trends to support operational decision-making
• Facilitated real-time coordination with stakeholders to ensure service delivery targets

Team Leader - Sykes Asia Inc.

(2016-10 - 2018-09)

• Led team performance management, coaching, and quality assurance initiatives
• Drove continuous improvement through performance analysis and action planning
• Managed client coordination, escalations, and compliance requirements

Earlier Career Experience

Progressive roles in customer support, technical operations, multimedia production, and management—building a strong foundation in performance coaching, process improvement, and creative content development.

Bachelor of Science - Computer Science - AMA Computer College, Biñan, Laguna