Danilo Reynoso

Dedicated and goal-oriented professional with extensive technical skills and eager to apply program management experience towards supporting a reputable company's goal within the tech industry. Seeking an opportunity to work and grow as a computer expert.

IT SUPER VISOR at CITISTORES INC (2009-08 – 2023-10)

• Supervise daily IT operations, ensuring systems, networks, and applications run reliably and securely
• Coordinate and prioritize helpdesk tickets, guaranteeing timely resolution and high user satisfaction
• Lead, mentor, and evaluate IT support staff, providing coaching, feedback, and performance reviews
• Implement and monitor cybersecurity policies, access controls, and incident response procedures
• Manage hardware and software lifecycle, including procurement, deployment, maintenance, and asset tracking
• Oversee system backups, disaster recovery planning, and periodic testing of recovery procedures
• Collaborate with management to define IT strategy, budgets, and technology roadmap alignment with business goals
• Monitor network performance, troubleshoot outages, and coordinate with vendors for escalated issues
• Create and maintain IT documentation, standard operating procedures, and knowledge base articles
• Plan and coordinate system upgrades, patches, and rollouts with minimal disruption to operations

NETWORK ADMIN at PINOY DATA CAPTURE INC. (2004-03 – 2008-09)

• Monitor, configure, and troubleshoot LAN/WAN infrastructure to ensure optimal network performance and availability
• Administer routers, switches, and firewalls, applying configuration changes and validating successful implementation
• Perform routine network health checks, capacity monitoring, and reporting using enterprise network management tools
• Implement and manage VLANs, QoS, and routing protocols to segment, prioritize, and optimize traffic flows
• Configure and maintain VPN solutions for secure remote access and site-to-site connectivity
• Apply and verify network security policies, including ACLs, IDS/IPS tuning, and firewall rule management
• Respond to and resolve network incidents, outages, and performance issues according to defined SLAs
• Maintain accurate network documentation, diagrams, inventories, and change records within configuration repositories
• Collaborate with cross-functional teams to plan, test, and execute network changes and upgrades
• Perform firmware and software upgrades on network devices, ensuring rollback plans and minimal service disruption

SOME COLLEGE (NO DEGREE) in SYSTEM TECHNOLOGY – SYSTEM TECHNOLOGY INSTITUTE (2003)

DIPLOMA IN COMPUTER ELECTRONICS AND TECHNOLOGY in COMPUTER ELECTRONICS AND TECHNOLOGY

HIGH SCHOOL DIPLOMA – MANUEL A ROXAS HIGH SCHOOL (1994 – 1994)

ELEMENTARY SCHOOL DIPLOMA – CELEDONIO SALVADOR ELEMENTARY SCHOOL (1990 – 1990)