Dannica Tejada

Enthusiastic and highly organized Human Resources and Administrative professional with over seven years of diverse experience across corporate compliance, workforce management, and customer service operations. Dependable achiever committed to driving organizational growth, executing accurate transaction processing, and holding the highest compliance standards while building trusted collaborative environments.

Corporate Compliance Officer - TMF Philippines Inc.

(2023-06)

• Execute and manage ongoing corporate compliance protocols to ensure corporate clients adhere tightly to industry regulations and standards.
• Collaborate closely with internal teams to review documentation, maintain transparency, and align updates dynamically with legal trends.

Human Resource and Admin Manager - Akrasia Trading

(2020-02 - 2023-05)

• Managed daily office, clerical, and administrative functions, overseeing record maintenance, utility payments, data entry, and schedule routing.
• Partnered directly with the General Manager to recruit, interview, select, and onboard qualified personnel to satisfy optimized staffing requirements.
• Processed end-to-end salary distribution, budget management, employee reimbursement allocations, and accurate monthly payroll reporting.

Virtual Account Manager - Globe Telecom

(2018-10 - 2019-11)

• Delivered dedicated B2B client account assistance, managing key commercial accounts and resolving complex sales and after-sales service escalations.
• Executed back-office data entry, exact transcription handling, and document processing assignments on strict deadlines.
• Partnered directly with the sales team to leverage account data and implement initiatives driving institutional revenue growth and account development.

Reservation Sales Specialist - Intercontinental Hotel Group

(2018-05 - 2018-07)

• Processed, verified, and secured high-volume room reservations for multinational guests while answering immediate inquiries.
• Partnered directly with frontline property management and front desk teams to optimize daily room inventory and maximize property occupancy levels.
• Promoted and enrolled guest profiles into the premium IHG Rewards Club loyalty framework.

New Transaction Processing Associate - Accenture Inc.

(2015-08 - 2018-01)

• Managed comprehensive, end-to-end back-office transaction workflows under strict quality assurance and performance metrics.
• Conducted swift issue resolution to reconcile account variances and maintain optimal satisfaction for critical client stakeholders.
• Provided analytical support to ad-hoc operational initiatives and high-value internal department projects as required.

Bachelor of Science - Tourism Management - University of the East (2015-04)