Darth Jedi

EdTech, Quality Assurance, Training, and Operations professional with 12+ years of experience in online education, performance assessment, training, and operational support. Skilled in QA, data analysis, process improvement, training development, documentation, and cross-functional collaboration. Proficient with Jira, Google Workspace, Notion, CRM systems, AI tools, and automation, with a proven track record of improving assessment efficiency by approximately 300% through AI and custom Chrome extensions.

Lesson Assessment Manager at Novakid Global Inc. (2020-01 – 2026-09)

• Conducted quality assurance assessments of recorded online English lessons, evaluating teacher performance against established standards and criteria and assigning assessment scores.
• Delivered assessment results with clear, actionable feedback, identifying strengths, performance gaps, and specific improvement areas, with defined next steps for teachers who did not meet passing standards.
• Analyzed assessment results and performance trends to identify recurring gaps, provide insights and recommendations to the assessment and training teams, and inform targeted teacher development initiatives.
• Assigned self-paced training programs based on individual performance gaps and assessment findings, ensuring training interventions directly addressed identified development needs.
• Designed, maintained, and improved teacher assessment forms and evaluation criteria using Google Workspace and other digital tools to support consistent and efficient assessments.
• Led calibration meetings within the assessment department and with other departments to maintain consistency, accuracy, and alignment in assessment standards and scoring.
• Leveraged AI tools and developed custom Chrome extensions to streamline the assessment feedback-writing process, increasing assessment speed by approximately 300%.
• Managed assessment-related tasks, assignments, and workflows using Jira, while using Notion and Google Workspace to collaborate with team members and cross-functional departments.
• Led training sessions and workshops focused on improving teaching performance, classroom delivery, student satisfaction, and effective use of teaching technology.
• Hosted webinars covering new teaching skills, company and operational updates, and teacher engagement activities, including games and informal discussion sessions.
• Developed training materials and resources covering the school's classroom software and third-party tools used to enhance lesson delivery, including ManyCam and OBS.
• Delivered software and technology training for teachers with varying levels of technical proficiency, ensuring materials and instructions were clear, accessible, and easy to follow.
• Created instructional and training resources using tools including Photoshop and Google Forms, and organized and maintained assessment and training files through Google Drive.
• Created onboarding videos to improve the efficiency and consistency of teacher onboarding while reducing the need for repetitive manual training and support.
• Designed training materials based directly on findings from lesson assessments and collaborated with other departments to develop, review, and improve training resources.
• Took on responsibilities beyond the formal scope of the role, including filming and editing training and marketing videos, recording voice-overs for lesson materials, and organizing and leading in-person teacher gatherings.
• Maintained and operated a professional video and audio production setup, including cameras, lighting equipment, green screen, teleprompter, and wireless lapel microphones, for training and content-production activities.

ESL Teacher at Novakid Global Inc. (2019-03 – 2020-01)

• Conducted 1-on-1 online English lessons for students ranging from complete beginners with no prior English knowledge to advanced learners, ages 3–17.
• Provided detailed post-lesson evaluations and actionable written feedback to optimize student learning outcomes.
• Used tools including ManyCam and OBS to make lessons visually engaging, interactive, and efficient.
• Promoted to Lesson Assessment Manager in January 2020 following excellent performance and achieving the top QA score across the entire team.

Supplier Verification Specialist at Wayfair (2020-04 – 2021-01)

• Managed tasks through an in-house CRM ticketing system, processing requests related to product and inventory information.
• Received and investigated tickets from the inventory department concerning products with missing or inaccurate information, including dimensions, materials, and other product attributes.
• Contacted product suppliers by phone and email to verify and confirm product information.
• Conducted independent research to identify and validate missing or incorrect product information when supplier confirmation was unavailable or required additional verification.
• Used Google Sheets to track tickets, categorize products and information issues, monitor activity, and identify trends.
• Created reports and analyzed ticket and product data to identify recurring information issues and trends.
• Updated inventory records once accurate and verified product information became available.

Teacher Trainer at 51talk English International Limited (2016-04 – 2018-12)

• Conducted onsite and online teacher training sessions focused on improving teaching performance, including topics such as Total Physical Response (TPR), gestures, comprehension checking, teaching Chinese learners, and the K–12 curriculum.
• Conducted teacher onboarding sessions covering the company, policies, workflows, tools, compensation, and system navigation.
• Facilitated teacher demonstrations and served as the final evaluation stage in the teacher hiring process, providing input on whether candidates should be hired.
• Developed training materials covering both technical tools and teaching skills using PowerPoint.

ESL Teacher at 51talk English International Limited (2014-04 – 2019-02)

• Conducted 1-on-1 online English classes for Chinese students ranging from 3 years old to adults, adapting instruction to different ages, proficiency levels, and learning needs.
• Conducted online group classes ranging from small groups of approximately 5 students to large, podcast-style sessions with approximately 100 students.
• Used tools including ManyCam and OBS to make lessons visually engaging, interactive, and efficient.
• Provided detailed post-lesson evaluations and actionable written feedback to support and optimize student learning outcomes.
• Awarded Top Teacher in 2015 based on teaching performance and subsequently promoted to the Teacher Trainer role.

SAP CRM Business Systems Analyst Intern at Lexmark Research and Development Corp. (2017-04 – 2018-03)

• Evaluated operational needs to design and implement tailored SAP CRM system enhancements.
• Collaborated across department teams to map, refine, and deploy core business process improvements.

Website Content Writer at Center for Healthcare Professions Cebu Inc. (2013-02 – 2014-04)

• Administered the school’s website and digital channels, regularly publishing campus news, event photography, and institutional announcements.
• Developed engaging web articles and social media content to maintain an active digital footprint and boost audience outreach.

IT Administrator at Titus Café and Internet Inc. (2013-02 – 2014-04)

• Maintained, repaired, and upgraded computer hardware and network infrastructure to keep rental systems running at peak performance.

Bachelor of Science in Information and Communications Technology – Cebu Technological University (2018)