Cherry Mae Andoyo

Results-driven Medical Billing and Healthcare BPO Professional experienced in insurance verification, claims processing, follow-up, denial resolution, payment posting, and reimbursement. Skilled in insurance communication, billing issue resolution, customer support, and administrative operations, with strong attention to detail and problem-solving skills.

Training Operations Support - Sixeleven Global Services & Solutions

(2023-10 - 2026-04)

• Assisted delivery/driver partners with onboarding, account support, and troubleshooting.
• Resolved inquiries and onboarding concerns through professional customer support.
• Contacted leads about mandatory and upskilling training via WhatsApp and email.
• Updated training portals with accurate and current training information.
• Supported training coordination and administrative tasks within deadlines.
• Handled billing activities, including revenue, rental fees, payouts, and vendor payments.

Medical Biller - Sixeleven Global Services & Solutions

(2022-04 - 2023-09)

• Prepared and submitted accurate insurance claims.
• Followed up on unpaid, denied, and rejected claims.
• Communicated with insurance providers regarding coverage and claim status.
• Monitored outstanding claims and account balances.
• Posted and reconciled insurance payments accurately.
• Ensured billing accuracy and compliance with healthcare guidelines.

Technical-Vocational-Livelihood | Senior High School - Davao City National High School (2021)