Dennis Ahsa
IT support specialist
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About
Experienced and in depth knowledge for IT support specialist
Experience
IT Technical Support Associate July 2021 – February 2023
Coolaire Consolidated Inc. – Manila, Philippines
- Advanced Computer and Hardware Troubleshooting Experience in the installation, configuration,
and maintenance of Windows 10 and 11, and MAC Operating Systems.
- Expertise on installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance.
- Knowledge of Internet, networking, and email protocols LAN / WAN Networking expertise
- Handles the integration of IT operations, computer hardware, operating systems, communications,
software applications and data processing.
- Established and maintained company-wide CCTV Systems
IT Technical Support Officer January 2018 – July 15 2020
Reddimart Multi-resources inc. – Manila, Philippines
- Performs software and hardware installations in support to company’s operational and systems requirement and promotes technological advancement.
- Maintain proper inventory of Client computers and Peripherals.
- Hands-on knowledge on asset management and end-user-supports.
- Use tools and methodologies to load, copy and customize operating system configurations for deployment.
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
- System Access and Application Support Create and/or maintain user access, accounts,
passwords, data integrity and security across various systems and applications.
Logistics Supervisor July 2017 – January 2018
Megaworld Trucking Service Inc. – Manila, Philippines
- Having a thorough knowledge of our clients and their varying requirements.
- Spearhead a cross-functional team to distribute all items requested by the clients ahead of time.
- Arrange product pickups and deliveries with transportation companies and route drivers accordingly.
- Reviewing inventory needs and keeping adequate stock.
- To oversee the transportation of products from one location to another, such as from loading docks to warehouses or warehouses to stores.
Implementation and Support October 2016 – July 2017
Onprem Concept corp. – Manila, Philippines
- Asset and Endpoint Management Install and configure computer systems and applications within the company
- Conducts system audits to ensure compliance of users to guidelines and policies
- Installed product Software and providing training to all user in client place.
- Providing Technical Support to customers on Solutions for Web/Desktop Applications.
- Provided troubleshooting and effective navigational skills to each customer within a time sensitive environment while ensuring customer satisfaction.
Graphic designer September 2013 - September 2015
Alkhaja group – Dubai, United Arab Emirates
- Responsible for creating design solutions that have a high visual impact.
- Involves listening to clients and understanding their needs before making design decisions.
- Collaborating with clients to determine their goals, style guides or branding guidelines for graphic designers to reference when creating their designs
- developing design briefs by gathering information and data through research
Auditor October 2010 – March 2013
Pinic International Corporation (CDR-KING) – Manila, Philippines
- Responsible for accurate inventory reports dealing with several lines of products.
- Performed daily recounts and systematic corrections as needed
- Reviewed inventory reports and determine root cause of inventory discrepancies
- Worked with teams of varying sizes while maintaining proper workflow procedures.
I.T Staff June 2009– August 2010
Philippine Long Distance Telecommunication (PLDT)- Manila , Philippines
- Support in Software applications/system enhancement to reduce operating time and improve efficiency
- Repair, troubleshoots, and diagnose other electronic equipment such as desktops, laptops, printers,
telephone/fax machines, and servers.
- Identify problematic areas and implement strategic solutions in time.
Education
Bachelor’s degree – Bachelor of Science in Information Technology
Interface Computer College
March 2005 - 2009
