Kurt Jhaive Saldi

Dedicated IT Support Specialist with extensive experience in technical support and network management. Proven ability to optimize workflows and enhance user experiences through effective problem resolution. Eager to apply technical expertise to drive operational excellence in a dynamic environment.

Network & IT Support Specialist at Martin's IT Computer Corp. (2022-01 – 2024-10)

• Designed and implemented a robust network architecture for a diskless system, ensuring seamless integration of server and client functionalities.
• Provided comprehensive technical support for hardware and network issues, minimizing disruptions to business operations and enhancing overall productivity.
• Administered Microsoft 365 and Active Directory, streamlining user provisioning and improving access management processes.
• Configured email services through Microsoft 365 and cPanel, resolving issues related to email delivery and authentication efficiently.
• Installed and maintained systems and peripherals, ensuring compliance with organizational IT standards while optimizing hardware performance.

Network and Security Administrator Intern at Big E Food Corporation (Lemon Square) (2026-03 – 2026-05)

• Delivered on-site and remote technical support to a diverse user base, achieving a 30% reduction in response times and support workload.
• Configured network access points and troubleshot connectivity issues, ensuring uninterrupted network operations while enhancing security through Sophos firewall management.
• Conducted hardware maintenance and infrastructure support, including storage upgrades for Rubrik and Synology systems, significantly minimizing operational downtime.
• Collaborated with IT teams to establish preventive maintenance strategies, enhancing system reliability and overall performance.

Bachelor of Science in Information Technology – Polytechnic University of the Philippines - Sta. Mesa Manila (2026-09)