Dermaline Bacalso

Highly skilled and detail-oriented Digital & Ecommerce Content Coordinator with 7 years in administrative roles combined with 3 years of expertise in Digital marketing and Managing Social Media Accounts. Excellent in Business Correspondence, Proficient in Microsoft Office, Outlook, Zoom, Microsoft Teams. Able to work in a team environment, highly motivated and committed to performance, Self-motivated, possess outstanding organizational and time management skills, Ability to maintain confidentiality at all times.

Experienced in Customer Service, social Media Management, QuickBooks, HR works, Payroll, Document Control, Making Quotations, Project Estimations, Creating Company Policy & Procedure, Experienced in Marketing, good in dealing with different nationalities, achieving the target and meet the deadline, Experience in Photoshop and Affinity Editing, and knowledgeable in leveraging AI tools for content and workflow optimization.

Digital & Ecommerce Content Coordinator - Nabina Holding - Doha, Qatar

(2021-07)

• Oversee social media content including reel creation, create content calendar plan, develop and execute social media strategies, manage and curate content across platforms, scheduling posts using tools like Meta Business Suite, engaging with audiences, monitoring analytics, managing paid ad campaigns
• Handles Customer Calls & Inquiry and maintain Customer database, manage online store website, process online orders and refunds, manage and oversee website product uploads including name, SKU, description, price, category, and images—into the ERP system
• Assist the team on Google Promotion Ads and Campaigns, Handles SMS Campaign, work with Concerns Managers and Ecommerce Team to ensure promotions and website updates are implemented
• Coordinate with marketing Team and merchandise team to ensure promotions and emails are accurate, error free and on time, assist with other social media accounts
• Provide executive support to the Department Manager including Calendar management, Post scheduling, managing and arrange meetings related to the Departments

Administrative Assistant - International Specialized Dental Center - Doha, Qatar

(2019-06 - 2021-06)

• Provide executive support to the Director including his meetings, travels, any other appointments, managing and arrange meetings related to the Directors Concerns
• Handling all clerical office works, including correspondence, and sorting emails, handles Employee database, updating patient files and all Company Documents
• Handling Payroll (WPS) and submit for General Manager Review and approval, responsible in preparing clinic daily sales income, and payments from Insurance Claims
• Responsible to coordinate with Insurance Company for all Company Matters, screening applicant to evaluate if they meet the Job Requirements and forward to the Manager for a final Job Interview
• Order Office Supplies and Maintain Inventory, arrange Employees Travel Reservation & Itinerary, respond to general departmental inquiries, including the general department email account
• Facilitate the collection of signatures required and prepares correspondence and confidential documents for the Director's signature, as required

Executive Assistant - Uruk Constructions Trade & Services - Doha, Qatar

(2018-05 - 2019-05)

• Provides executive support to the CEO and carries out duties as assigned, including maintaining the CEO calendar, maintains utmost confidentiality concerning details of the CEO's discussions and correspondence
• Handling all clerical office works, including making project correspondence, sorting emails, submitting permit request, scheduling meetings, updating staff files and all company Documents
• Handling phones calls, respond to clients and suppliers query, responsible in organizing project and office files, including staff payrolls, project expense/bills, blueprints, Project Drawings, supplier invoices
• Making Quotations, preparing invoices, Statement of accounts, petty cash reports, making Project Estimations, calculating the cost of materials
• Assist HR Manager in hiring and handling employees, responsible in screening applicant to evaluate if they meet the Job Requirements and forward to the Manager for a Job Interview

Executive Assistant to Deputy General Manager - Food Services Company - Doha, Qatar

(2014-06 - 2018-04)

• Provides executive support to the Deputy General Manager and carries out duties as assigned to meet the goals of the department, including maintaining the Deputy General Manager's Calendar
• Responsible to organize and coordinate meetings, conferences, and travel arrangements of Deputy General Manager, handle, arrange and monitor the Deputy General Manager's daily schedule and all related matters in the Department
• Assist all the administrative works under Administration and HR Department, arrange meetings, keep record and distribute minutes of the meeting, Office orderliness and cleanliness
• Organize filing system, handling all the incoming and outgoing calls, emails, letters/memos and other communication addressed to Deputy General Manager
• Responsible to cooperate with other departments for the benefit of the Company, Facilitate the collection of signatures required and prepares correspondence and confidential documents for the DGM's signature, as required
• Respond to general departmental inquiries, including the general department email account, perform other duties and responsibilities assigned by Manager
• Assist Manager in Preparing Yearly Budget Plan for the Department

Administration Committee Secretary - Food Services Company - Doha, Qatar

(2014-06 - 2018-04)

• Responsible to organize and coordinate meetings, conferences, of the Administration Committee
• Keep record and distribute minutes of the meeting of Administration Committee
• Updating Company Policy and Procedure of the Company
• Handling all the incoming and outgoing letters/memos addressed to Administration Committee
• Perform other duties and responsibilities assigned by the head of the Committee
• Maintains utmost confidentiality concerning details of the Committee discussions and correspondence

Bachelor of Science - Business Administration with Major in Financial Management - Bohol Norther Star College (2007 - 2011)