Derryl Jay Pascual

Developed and tested Java/Spring web applications in an Agile environment. Performed API testing using Postman and validated application functionality and data integrity. Supported PostgreSQL databases by verifying data integrity and executing SQL queries during testing.

Software Programmer at Fujitsu Engineering Technologies Philippines, Inc. (2026-01 – 2026-06)

• Developed and tested Java/Spring web applications in an Agile environment.
• Performed API testing using Postman and validated application functionality and data integrity.
• Supported PostgreSQL databases by verifying data integrity and executing SQL queries during testing.
• Used Git for version control and collaborated on application documentation and code reviews.

Technical Support Representative at TDCX (2025-01 – 2025-12)

• Provided technical support and troubleshooting for SaaS applications via phone, email, and chat, assisting customers with application issues, account configurations, integrations, and payment-related concerns.
• Investigated and documented application-related issues, escalating software defects and system incidents through Jira for timely resolution.
• Updated and maintained technical documentation in Confluence to support knowledge sharing and process improvements.
• Delivered professional, customer-focused support in a fast-paced environment while meeting service quality and resolution targets.

Technical Support Representative at Foundever (2021-10 – 2024-02)

• Provided technical and customer support for a financial services platform via phone, email, and chat, assisting merchants and end users with account-related concerns and platform navigation.
• Investigated and resolved account, payment, and transaction-related issues, escalating platform defects and complex technical concerns to appropriate support teams.
• Managed support cases using Salesforce and Freshdesk, ensuring accurate documentation, prioritization, and timely follow-up throughout the issue resolution process.

Bachelor of Science in Electrical Engineering – Palawan State University