Patrick Jordan Mijares
Technical Support Specialist
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About
Detail-oriented Technical Support Specialist with over 13 years of experience in managing computer hardware and software systems. Proficient in troubleshooting, maintenance, and providing responsive helpdesk support in a business process outsourcing setting.
Experience
Technical Support Specialist - EMED Healthcare Solutions Inc. - EVMC Tacloban City, Leyte
(2018-08 - 2025-05)
- Manage and maintenance of computer hardware including desktops, servers, printers, scanners, UPS devices, and network switches to ensure optimal performance.
- Organized software systems and oversaw the daily operations of the Hospital Information System, improving workflow efficiency for end users and helpdesk support.
- Trained and onboarded new employees, facilitating a smooth integration into their work environment.
- Collaborated with IT and facilities teams to enhance system functionalities and resolve technical issues expeditedly, reducing downtime.
- Providing helpdesk support, maintaining ticketing systems and call logs to ensure timely resolution of user queries.
IT Technician - Saudi German Hospitals Group - Jeddah, KSA
(2015-10 - 2017-11)
- Provide helpdesk support for the Hospital Information System through calls, consistently achieving high satisfaction ratings from end-users.
- Specialized in system software and hardware maintenance, reducing incident response time to end-users.
- Managed network systems, ensuring seamless performance and connectivity throughout hospital facilities.
IT Technical Support - ACLC College - Tacloban city, Leyte
(2011-01 - 2015-01)
- Specialized in computer software and hardware maintenance, enhancing the availability and performance of educational resources.
- Provided peripheral device maintenance, ensuring operational readiness of all IT equipment for students and faculty.
- Assisted in multimedia production and marketing support, boosting engagement through innovative content delivery.
Education
Technical/Vocational Diploma - Computer Hardware Servicing - ACLC College of Tacloban (2011-04)
Secondary Education Diploma - St. Mary's Academy of Palo (2005-03)
