Jannie Cristobal
Technical Support Representative
Talent
Cebu, CebuMember since October 21, 2026
Reliable and professionalTime managementProblem solving skillsFast learnerMotivatedListens attentivelyVerbal and Written CommunicationLogistics Coordination & DispatchingAppointment Setting & SchedulingTime Management & MultitaskingAdaptability & Quick Learning
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Reliable and professionalTime managementProblem solving skillsFast learnerMotivated
About
COMCAST
Experience
Technical Support Representative - TELEPERFORMANCE
(2017 - 2018)
COMCAST
- Basic troubleshooting over the phone
- Scheduling appointment for physical technician visit
Members Advocate representative, Authorization, Service Support Specialist - IQOR PH
(2019-04 - 2026-06)
American Home Shield
- Handling escalated and supervisory calls
- Authorizing service repair
- Maintained 100% QA score
- Maintained 5star csat
- Follow-up callbacks on escalated concerns
1800 Flowers / Fingerhut
(2024-02 - 2024-07)
- Handled inbound customer calls and assisted with placing orders for products or services.
- Provided customers with product information, availability, pricing, and delivery timelines.
- Addressed customer inquiries regarding order status, delivery schedules, and payment concerns.
Fulfillment representative - FLEX STORAGE FULFILLMENT
(2026-06 - 2026-10)
- Assign or dispatch deliveries to available drivers or carriers.
- Maintain accurate order records and update internal systems.
Education
Bachelor of secondary education - English - ASSUMPTION COLLEGE OF DAVAO (2016 - 2017)
Skills
Technical Support Representative
