Jannie Cristobal
Technical Support Representative
Talent
Cebu, CebuMember since October 21, 2026
Reliable and professionalTime managementProblem solving skillsFast learnerMotivatedListens attentively
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Reliable and professionalTime managementProblem solving skillsFast learnerMotivated
About
Basic troubleshooting over the phone Scheduling appointment for physical technician visit
Experience
Technical Support Representative at TELEPERFORMANCE (2017 – 2018)
- Basic troubleshooting over the phone
- Scheduling appointment for physical technician visit
Members Advocate representative, Authorization, Service Support Specialist at IQOR PH (2019 – 2025)
- Handling escalated and supervisory calls
- Authorizing service repair
- Maintained 100% QA score
- Maintained 5star csat
- Follow-up callbacks on escalated concerns
Fulfillment representative at FLEX STORAGE FULFILLMENT (2025 – 2026)
- Assign or dispatch deliveries to available drivers or carriers.
- Maintain accurate order records and update internal systems.
Education
Bachelor of secondary education in English – ASSUMPTION COLLEGE OF DAVAO (2016 – 2017)
Skills
Technical Support Representative
