Desiree Espinas

Hardworking, experienced in handling money, effectively help customers, and works efficiently. Careful with cash, payments, and transactions to maintain accuracy; dedicated to customer's satisfaction by ensuring enthusiastic support for diverse needs.

HEAD CASHIER at PowerMac (2026 – Present)

• Managing cash drawers, deposits, and safe counts
• Resolving cash discrepancies quickly and calmly
• Supervising and mentoring cashiers
• Delegating tasks and managing breaks
• Handling escalated customer issues professionally
• Communicate clearly, kindly, and confidently
• Strong understanding of POS systems
• Enforcing store policies and procedures
• Assisting with opening/closing duties
• Keeping front-end operations running smoothly
• Balancing cashier coverage with customer flow
• Monitoring cashier performance and accuracy
• Spotting potential theft or policy violations
• Ensuring receipts, returns, and transactions are correct
• Maintaining a positive, steady presence

CUSTOMER SERVICE ASSOCIATE (CASHIER) at Mercury Drug Corporation (2008-11 – 2023-12)

• Processed high-volume cash, credit, and debit transactions accurately using POS systems
• Handled customer transactions daily in a fast-paced environment
• Delivered excellent customer service by assisting with product questions and purchase decisions
• Promoted rewards programs and additional products to maximize customer satisfaction
• Processed refunds, exchanges, and adjustments in compliance with store policies
• Reconciled registers and POS reports to identify and correct cash discrepancies
• Completed opening and closing procedures, verifying cash-on-hand and deposits
• Prepared daily cash deposits and maintained accurate sales records
• Minimized fraudulent transactions through careful payment and currency verification
• Collaborated with front-of-house staff to ensure smooth operations and positive customer experiences

Bachelor of Science in Nursing – Unciano College of Nursing (2004-06 – 2008-06)