Dessa Jane Postrado
Membership Services Associate
Talent
MakatiMember since July 4, 2026
Customer Service and Guest RelationsMembership & Account ManagementStrong Verbal and Written CommunicationTeam Collaboration and Interpersonal SkillsTime Management and MultitaskingUpselling & Service PromotionProblem-Solving and Attention to DetailMicrosoft Office Suite (Excel, Word, Powerpoint)
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Customer Service and Guest RelationsMembership & Account ManagementStrong Verbal and Written CommunicationTeam Collaboration and Interpersonal SkillsTime Management and Multitasking
About
Customer-focused with experience in hospitality and resort environments. Skilled in member engagement, sales conversations, account management, and delivering exceptional guest experiences. Proven ability to support sales targets, promote resort offerings, and collaborate across departments to exceed member and guest expectations.
Experience
Membership Services Associate - Newport World Resorts - Metro Manila
(2023-01 - 2025-04)
- Delivered front-line support to members across face-to-face, phone, chat, and email by handling inquiries, resolving issues, and ensuring a smooth customer experience.
- Demonstrate strong knowledge of hotel and resort amenities, membership privileges, promotions, and packages to maximize member satisfaction and sales opportunities.
- Manages daily transactions, including customer registration, sign-ups, and inquiry handling, while delivering a seamless and personalized experience across membership.
- Collaborate with front office, gaming, reservations, sales, and marketing teams to ensure seamless service.
Education
Bachelor of Science - Tourism Management - Marinduque State University (2018 - 2022)
Skills
Membership Services Associate
