Fred Lester Guevara

Experienced Assistant Restaurant Manager with over 12 years in the hospitality industry. Proven track record of managing day-to-day operations, leading teams, and ensuring exceptional customer service. Skilled in staff training, inventory management, financial oversight, and implementing cost-control strategies. Committed to driving operational efficiency while maintaining a high level of guest satisfaction and team morale.

MEMBERSHIP SERVICE ADVOCATE - Supportware Philippines - Healthcare Account

(2025-09 - 2026-03)

• Assisted members with healthcare benefits, claims and
• Maintained detailed and accurate call documentation
• Resolved customer concerns with empathy and professionalism
• Delivered accurate information while following HIPAA

Assistant Restaurant Manager - Americana Company Hardees Restaurant Saudi Arabia

(2019-11 - 2024-09)

• Analized and plan for restaurant sales, levels and profitability
• Daily, weekly and monthly Inventory
• Maintain high standards of quality control, hygiene, health and safety.
• Resolved customer complaints efficiently to maintain brand reputation.

Second Assistant Restaurant Manager - Riyadh International Catering Company – McDonalds KSA

(2012-10 - 2018-10)

• Assist Store Manager in daily operations and performance management.
• Supervise restaurant during shift including scheduling and evaluation.
• Resolved customer complaints efficiently to maintain brand reputation
• Detailed inventory and monthly cost revenue

Reservation Agent - GUINTZ Travel and Tours - Tacloban City, Leyte

(2011-11 - 2012-08)

• Assist customers with planning and booking reservations
• Verify the reservation of hotel room, rental car, airplane tickets.
• Suggest local tourist attractions and places of interest.

Technician/Service Staff - RAG PRINT SHOP - Cebu City

(2010-04 - 2010-09)

• Install new printer and test them to ensure they are working correctly.
• Educating the client on how to use and maintain their device
• Perform maintenance and provide customer support.

Second year College Undergraduate - Bachelor of Industrial Technology Major in Electronics - Negros Oriental State University Main Campus (2006 - 2009)