Dianarose Alarma

A dedicated, results-driven professional with a diverse background in operations management, entrepreneurship, and customer service. Proven track record of managing end-to-end business operations, from regulatory compliance and bookkeeping to team leadership and client relations. Known for an outgoing, collaborative nature, strong leadership capabilities, and a continuous commitment to learning and organizational growth.

Kitchen Manager at The Wok Express (V. Luna Branch) (2025-07 – 2025-11)

• Successfully spearheaded the pilot launch of the branch, establishing daily workflow and operational structures from the ground up.
• Handled end-to-end business administration, including the acquisition of business licenses, permits, and regulatory documentation.
• Managed financial health by overseeing daily accounting, general bookkeeping, and cash flow operations.
• Supervised kitchen and front-of-house personnel, optimizing daily inventory controls, cashiering accuracy, and order fulfillment.

Owner & Baker Chef at Kneady and Klingy (Kneady Food Services) (2023-06 – 2025-12)

• Founded and operated a successful home-based boutique bakery, transitioning a creative hobby into a licensed and permitted commercial business.
• Developed and produced high-quality, niche baked goods, specializing in artisanal sourdough breads and Basque burnt cheesecakes.
• Managed all aspects of the business enterprise, including supply chain procurement, product marketing, and customer relationship management.

Customer Service Representative (Voice Account) at Foundever (Sitel Group) (2022-08 – 2023-03)

• Delivered high-quality customer support for Alight, a prominent U.S. healthcare insurance account.
• Successfully handled complex, seasonal inquiries across two critical departments: Annual Enrollment (AE) and Dependent Verification Services (DVS).
• Maintained strict adherence to quality metrics, compliance regulations, and customer satisfaction benchmarks.

Bachelor of Science in Hotel and Restaurant Management – Colegio De San Lorenzo (2019)

Secondary Education – Isabela School of Fisheries (Main Campus) (2009)

Primary Education – Dibewan Elementary School (2006)