Felix Caraga

Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.

Kitchen Manager at Red lotus The Bistro Group (2022-09 – Present)

• Inspected equipment regularly to identify necessary repairs or replacements.
• Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
• Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
• Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
• Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
• Created weekly schedules for kitchen staff members based on anticipated business volume.
• Received, organized and rotated paper goods and food ingredients.

Kitchen Manager at Modern Shanghai The Bistro Group (2022-09 – Present)

• Managed inventory by ordering and inspecting stock to ensure consistent availability and quality.
• Developed and maintained staff schedules to optimize kitchen operations and efficiency.
• Trained team members in food safety protocols and supervised adherence to standard recipes and food costing practices.
• Inspected equipment regularly to identify necessary repairs or replacements.
• Maintained accurate records of food costs, labor costs, waste management and other related expenses.
• Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.

Wok Master In Store Trainor, NewRestaurantOpener Q/A at Modern Shanghai The Bistro Group

• Trained new staff and guided the kitchen team to ensure consistent quality in food preparation and service.
• Led the opening of new stores by training and supporting kitchen teams to achieve operational excellence.
• Guided new kitchen teams in successfully opening new restaurant locations, ensuring seamless integration and operational efficiency.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Evaluated store performance and incorporated feedback to implement improvement plans.

Dimsum In Store Trainor & New Restaurant Opener/QA/ at Modern Shanghai The Bistro Group

• Provided training sessions for new employees regarding operating procedures of the store.
• Planned shift activities, assigned duties and supervised employees.
• Monitored staff members' during daily routines to manage safety, conduct, and procedures.
• Led the opening of new restaurants, guiding kitchen teams to align food preparation with company recipes and standards.

Bachelor of Science in Information Science – ABE International College of Business