Jane Oña

To obtain a position where I could effectively apply the skills and knowledge I've learned, while making a significant contribution to the growth and success of the company.

Collection and Settlement Team Lead at CIS Bayad Center, Inc. – A Meralco Company (2022-03 – Present)

• Supervise internal collection team and evaluate their individual performance.
• Identify process pain points and recommend process improvements.
• Develop proper monitoring and reporting of Account Receivables.
• Disbursement of monthly allowance of Meralco employees and Meralco Subsidiaries
• Process manual adjustment, refunds, and promos in Bayad App Account.
• Replenishment of Bayad Agent's Asenso Fund/Wallet.
• Process refund requests of duplicate/invalid transactions in Channel's Portal.
• Deactivate the system of Bayad Collection Partners.
• Coordinate with multiple stakeholders in managing collections initiatives and other related concerns.
• Responsible for the work allocation of staff and adherence to metrics like accuracy, completeness, and timely submission of reports.
• Review the AR Aging Analysis related to Service Fee of Bayad's Biller Partners.
• Analyze the volume of collectibles from Bayad Collection Partners related to variances on their daily remittance to Bayad.
• ADHOC initiatives to address potential concerns or to drive new strategies.
• Prepare monthly SOA and Billing Invoice for penalties and collection variances of Bayad partners.

Sr. Reconciliation Analyst at Brink's Philippines, Inc. (formerly G4S Cash Solution) (2020-02 – 2022-03)

• Training/coaching of Junior Reconciliation Analysts.
• Provide an immediate resolution on the float items/variances.
• Prepare weekly & monthly trending variances for ATM, CAM, Cash 360, and Cash Pickup.
• Review and balancing of Daily Cash Flow vs Actual Cash in Extended Vault Ledger.
• Identify and investigate the variances incurred from ATM, CAM, Cash 360.
• Electric Journal validation of ATM & CAM.
• Review, validate and process disputes of Bank partners.
• Analytics of monthly claim of outstanding/unreconciled ATM variances.
• Review daily reports and reconciliation of Junior Analysts.
• Identifying error codes and invalid transactions in ATM logs.

Chargeback and Disputes Specialist at PayTabs Philippines Pvt. Ltd. (2019-10 – 2020-02)

• Chargebacks/disputes analysis in coordination with Merchant Services.
• Provide timely responses to merchant inquiries.
• Understand merchant payout process to facilitate settlement.
• Understand reason code of VISA and MasterCard with regards to chargeback.
• Analyze and investigate chargeback cases of cardholder through collecting and representing documents to the merchant to prove if the cardholder's claim is valid or not.
• Responds with internal and external inquiries and requests related to chargebacks and fraud cases.
• Accurate posting of credited and debited transactions in a timely manner.

Reconciliation Analyst at G4S Cash Solution Philippines, Inc. (2017-03 – 2019-10)

• Checking of Daily Cash Summary Report to be submitted to Bank partners.
• Balancing of Daily Cash Summary Report vs actual cash from Bank's Extended Vault.
• Answer Bank partner's queries on the report.
• Monitoring of daily variances incurred in ATM, CAM & Cash360.
• Resolve discrepancies in a timely manner.
• Reconciliation of ATM variances through Electronic Journal and actual cash validation.

BS Business Administration in Financial Management – Arellano University (2016 – 2018)

BS Business Administration – Batangas State University (2010 – 2012)

Secondary – Batangas Eastern Colleges (2006 – 2010)