Collection and Settlement Team Lead at CIS Bayad Center, Inc. – A Meralco Company (2022-03 – Present)
- Supervise internal collection team and evaluate their individual performance.
- Identify process pain points and recommend process improvements.
- Develop proper monitoring and reporting of Account Receivables.
- Disbursement of monthly allowance of Meralco employees and Meralco Subsidiaries
- Process manual adjustment, refunds, and promos in Bayad App Account.
- Replenishment of Bayad Agent's Asenso Fund/Wallet.
- Process refund requests of duplicate/invalid transactions in Channel's Portal.
- Deactivate the system of Bayad Collection Partners.
- Coordinate with multiple stakeholders in managing collections initiatives and other related concerns.
- Responsible for the work allocation of staff and adherence to metrics like accuracy, completeness, and timely submission of reports.
- Review the AR Aging Analysis related to Service Fee of Bayad's Biller Partners.
- Analyze the volume of collectibles from Bayad Collection Partners related to variances on their daily remittance to Bayad.
- ADHOC initiatives to address potential concerns or to drive new strategies.
- Prepare monthly SOA and Billing Invoice for penalties and collection variances of Bayad partners.
Sr. Reconciliation Analyst at Brink's Philippines, Inc. (formerly G4S Cash Solution) (2020-02 – 2022-03)
- Training/coaching of Junior Reconciliation Analysts.
- Provide an immediate resolution on the float items/variances.
- Prepare weekly & monthly trending variances for ATM, CAM, Cash 360, and Cash Pickup.
- Review and balancing of Daily Cash Flow vs Actual Cash in Extended Vault Ledger.
- Identify and investigate the variances incurred from ATM, CAM, Cash 360.
- Electric Journal validation of ATM & CAM.
- Review, validate and process disputes of Bank partners.
- Analytics of monthly claim of outstanding/unreconciled ATM variances.
- Review daily reports and reconciliation of Junior Analysts.
- Identifying error codes and invalid transactions in ATM logs.
Chargeback and Disputes Specialist at PayTabs Philippines Pvt. Ltd. (2019-10 – 2020-02)
- Chargebacks/disputes analysis in coordination with Merchant Services.
- Provide timely responses to merchant inquiries.
- Understand merchant payout process to facilitate settlement.
- Understand reason code of VISA and MasterCard with regards to chargeback.
- Analyze and investigate chargeback cases of cardholder through collecting and representing documents to the merchant to prove if the cardholder's claim is valid or not.
- Responds with internal and external inquiries and requests related to chargebacks and fraud cases.
- Accurate posting of credited and debited transactions in a timely manner.
Reconciliation Analyst at G4S Cash Solution Philippines, Inc. (2017-03 – 2019-10)
- Checking of Daily Cash Summary Report to be submitted to Bank partners.
- Balancing of Daily Cash Summary Report vs actual cash from Bank's Extended Vault.
- Answer Bank partner's queries on the report.
- Monitoring of daily variances incurred in ATM, CAM & Cash360.
- Resolve discrepancies in a timely manner.
- Reconciliation of ATM variances through Electronic Journal and actual cash validation.
