Dina Sapelino

A highly motivated, confident individual with exceptional multi-tasking and organisational skills. Able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing with directors or senior managers. Possessing a proven ability to help managers to make the best use of their time by dealing with their secretarial and administrative tasks.

Ready and qualified for the next stage in a successful career. Currently looking for a suitable position (Call Centre Agent, Sales related and/or Coordinator) with a ambitious company.

AFTER SALES COORDINATOR - JUMA AL MAJID GROUP – (AL ARABIA ELEVATORS & MOVING SYSTEMS LLC DEPT.) - Umm Ramool, Rashidiya, Dubai, UAE

(2015-11 - 2026-03)

• Read and analyze incoming emails, submissions and reports in order to determine the significance and plan their distribution
• Prepares quotation for chargeable spare parts and do the follow-up to the customers after every week.
• Acquires and submits required documents from customers and follow up its submittals leading up to its approval.
• Corresponds with the customer.
• Prepares & follows up on maintenance agreements prior to the agreement expiry date.
• Posts the signed maintenance agreement to the Oracle System.
• Prepares & issues maintenance invoices as per the contract.
• Follows up on outstanding payments from clients.
• Coordinates with the site engineers, trouble shooting and service staff regarding spare parts, payments, agreements validity or any other requirements and complaints from customers.
• Prepares the material requisitions to issue the spare parts for maintenance jobs.
• Closes the requisition job on the oracle system and issues service requests in the Oracle System
• Open, sort and distribute incoming correspondence, including faxes and email
• Organize, sort and assign mail distribution for all the maintenance coordinators, engineers in-charge and foreman
• Able to follow-up pending works to all the concerned engineers in-charge and site In-charge
• Typing third party comments and recommendations assigned from the Engineer In-charge of related to the projects in maintenance
• Prepares quotations (non-chargeables) and send to the customers; After a week to send for a follow-up.

SECRETARY cum ADMINISTRATIVE COORDINATOR - JUMA AL MAJID GROUP – (AL ARABIA ELEVATORS & MOVING SYSTEMS LLC DEPT.) - Umm Ramool, Rashidiya, Dubai, UAE

(2010-02 - 2015-10)

• Handling over 600 departmental personnel (including office staff, engineers, technicians and labourers) in administrative related matter
• Responsible in daily scheduling of the Division Manager's appointments and meetings
• Responsible in preparing Reports (i.e. Monthly report, Monthly Overtime, Internal Trips and Telephone Card Allowances for the staffs and laborers)
• In-charge in preparing requests of staff's leave, certificates, business trips and returns, clearance for final settlement, notice of joining after the leave, medical re-imbursement fees, passport requests and labour cards issuance follow-up with HR Department
• In-charge in data entry sheets for outlining of the monthly overtime report for the staffs
• Provide administrative/secretarial support for various staffs such as resolving a range of administrative problems and inquiries
• Registering of internal and external documents and distribute to the concerned staff
• Filling and archiving of documentation to facilitate easy retrieval at the later date
• Handles calls and promptly forwards them to appropriate person among 25 office staffs
• Compose and distribute departmental memorandums (i.e. email, documentary) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality
• Responsible for making domestic and international travel arrangements for all the staffs going for business trips
• Managed and handles requisition for office stationery needs and business cards
• Handled the tasks of booking, venues, tickets & hotels for the managers.
• Understanding requirements for each event
• Organize events that will ensure the satisfaction of participants and facilitate the completion of business objectives.
• Research vendors and choose the best combination of quality and cost
• Negotiate with vendors to achieve the most favorable terms
• Book venues
• Do final checks at the day of the to ensure everything meets standards

SECRETARY cum DOCUMENT CONTROLLER - JUMA AL MAJID GROUP – (AL MAJID CONTRACTING DEPT.) - Umm Ramool, Rashidiya, Dubai, UAE

(2006-11 - 2010-01)

• Read and analyze incoming memos, submissions and reports in order to determine the significance and plan their distribution
• Open, sort and distribute incoming correspondence, including faxes and email
• Perform general office duties (i.e. ordering supplies, maintaining records management systems and performing basic bookkeeping work)
• Responsible in preparing Agreements (i.e. Subcontract Agreement, Services Agreement, Supply Agreement, Letter of Acceptance and Letter of Intent)
• Prepares confirmation letters for Subcontractors and Suppliers for all on-going projects
• Organize, update and arrange document files in a designated project file
• Organize, sort and assign mail distribution for all the employees
• In-charge in receiving the incoming faxes from different subcontractors, suppliers and sites
• Able to follow-up pending works to all the concerned suppliers and subcontractors
• Responsible in scanning all the internal and external documents in the company
• Typing, distribution and filing of all project related correspondence for the project team and concerned staff

SECRETARY cum RECEPTIONIST - CLEAN NET BUILDING MAINTENANCE & CLEANING LLC - Al Garhoud, Dubai, UAE

(2006-01 - 2006-09)

• Attending telephone calls
• Organize, update and maintain company files
• Prepare quotations in cleaning services
• Encodes and updates documents
• Preparing material requisitions for the office needs
• Maintains an inventory of supplies needed for the office
• Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies established; prepare, transcribe, compose, type, edit and distribute agendas

SECRETARY cum RECEPTIONIST - ASIF LIGHTING EQUIP. TRDG. - Al Karama, Dubai, UAE

(2005-06 - 2006-01)

• Attending and connecting telephone calls
• Maintain and keep record files in order
• Organize, update and maintain employee records and files
• Encodes and updates documents and fax papers
• Preparing material requisitions needed for the office supplies
• Preparing payment vouchers, receipt vouchers and petty cash vouchers
• Scanning TT (Telex Transfer), LC (Letter of Credit) and others
• Checking and printing emails
• Typing a wide variety of materials from rough drafts, including correspondence, memos and develop office forms and prepares reports
• Maintains an inventory of supplies needed for the office
• Encodes and updates employees bills and expenses
• Maintaining list for incoming telephone calls
• Operates various office equipment such as PC, copying machine and fax machine

FRONT DESK OFFICER/CASHIER - CARREFOUR HYPERMARKET L.L.C. - Deira City Centre, Dubai, UAE

(2004-08 - 2005-08)

• Attending customers in the cash counter
• Scanning items of the customers
• Handles difference kinds of payments
• Cash
• LPO
• Credit cards
• Foreign Currencies
• Gift Vouchers
• Manufactured Coupon
• Monitors the items with security tags being checked by the security guards
• In charged of all the items being left by the customers at the till
• Deposits money to the Main Safe of Central Cashier Office during middle and final pick-up

Secretary - CRISMON ENTERPRISES - Sta. Cruz, Manila, Philippines

(2002-03 - 2004-06)

• Preparing documents for business presentations
• Handles various work processes with efficiency
• Maintaining company records and files
• Established and maintains electronic records management system for all incoming and outgoing correspondence
• Checking emails
• Preparing payment vouchers
• Responsible in distributing the mails
• Organize, update and maintain employee records and files

Bachelor of Science - Computer Science - ASIACAREER COLLEGE (1996 - 2000) Dagupan City, Pangasinan, Philippines