Divya Sagar

Medical billing professional with three years of experience. Specialization in fostering seamless accounting transactions with zero losses. Looking for a medical specialist position, where I can apply my skills in handling and overseeing billing procedures by verifying the completeness and accuracy of claims and following up on pending accounts to ensure timely payments.

AR Caller - Pacific BPO - NOIDA

(2022-04)

Contact insurance companies, patients, and healthcare providers to follow up on outstanding medical claims on EPIC and EIQ software respectively.

• Ensure timely payment of claims by appealing denials and correcting any errors.
• Maintained a clean and organized workshop environment
• Review and analyze insurance remittance advice to ensure accurate reimbursement
• Investigate the reasons for denials and underpayments, gather necessary information, and take appropriate action to resolve them, such as appealing denials or correcting errors.

Customer Relationship Officer - HONDA - DELHI

(2017-10 - 2019-08)

Customer relationship managers require excellent speaking, listening and writing skills to interact well with customers and the organization's employees and vendors. To be effective in building customer relationships and expand the customer base, customer relationship managers may collaborate with the organization's senior executive, other managers, salespeople and other employees. Prompt responses to customer queries and the timely implementation of customer service strategies are the key to building lasting relationships with customers and ensuring long-term customer satisfaction.

Customer Service Representative - AIRTEL - DELHI

(2015-06 - 2017-08)

• Conducting customer satisfaction surveys to understand what areas of the company needs improvement.
• Helping customers choose the right product for their requirements and budget.
• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.

Diploma - INTERIOR DESIGNING - International polytechnic for Women (2014-04)