Dominga Totica

Detail-oriented Customer Support Representative with hands-on experience in automotive industry services and operations. Skilled in communicating with customers and managing issues regarding the vehicle and answering inquiries about automotive products and services. Proficient in Microsoft Dynamics 365, Google Workspace, and other internet and computer skills.

Strong background in dealership operations with focus on customer service satisfaction, customer retention, and cross-team coordination. Available for US time zones with reliable remote work setup.

Warranty Administrator

Nissan – Synergyauto Ventures Corporation | May 2025 – Present

● Managed customers’ concerns and issues with the vehicle. Answer customers’ inquiries and provide clear and detailed service information in a positive and professional approach.

● Processed daily warranty claims, verifying eligibility, coverage period, and supporting documentation to ensure accurate claims processing and manufacturer compliance

● Reviewed and validated repair orders, invoices, and technical reports, reducing claim rejection risk and improving approval turnaround time

● Monitored warranty submissions and reimbursement status, tracking pending claims and payment timelines to support timely settlement and reporting

Parts Administrator

Hyundai – Areza Group of Companies | July 2024 – May 2025

● Managed customers’ parts inquiries and orders. Provide accurate parts and price information to ensure customers’ trust and satisfaction

● Managed parts inventory and availability, ensuring 100% readiness of required parts for scheduled repairs and service operations

● Tracked and followed up on 20+ weekly parts orders, ensuring on-time delivery and minimizing service delays

● Coordinated with suppliers and internal teams to resolve order discrepancies, supporting smooth workflow between parts and service departments

Bachelor of Technical Vocational Teacher Education major in Automotive Technology | 2024